Natasha Hornung
Chicago,IL
Summary
Diligent Restaurant Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Revolution Brewing Brewpub
07.2019 - 12.2024
- Oversaw all aspects of restaurant operations, ensuring seamless service and optimal staffing.
- Led pre-shift meetings and maintained floor presence during service to manage and support staff.
- Implemented strategic cost-saving initiatives, driving revenue growth within a year.
- Ensured compliance with health and safety standards, maintaining an exceptional dining environment.
- Trained and developed team members to enhance operational efficiency and guest satisfaction.
Front of House Manager
Lagunitas Brewing Company
08.2015 - 01.2019
- Managed daily shift operations, directing team members and ensuring service standards were met.
- Addressed and resolved guest concerns, promoting a positive dining experience.
- Assisted in financial tracking, monitoring sales, labor, and inventory to align with budget goals.
- Maintained restaurant supplies, tracked inventory, and placed orders to optimize operations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Taproom Manager
Lagunitas Brewing Company
12.2016 - 02.2017
- Established and led a high-performing front-of-house team, enhancing customer experience.
- Developed and implemented comprehensive staff training programs, aligning with company standards.
- Worked closely with the Director of Operations to manage costs, drive sales, and ensure business growth.
- Monitored and responded to guest inquiries via email, escalating serious issues to senior management.
Education
Associates of Arts - Psychology
DePaul University
Chicago, ILSkills
- Financial Budgeting
- Cash Reconciliation
- Event Coordination
- Health and Safety Standards
- Inventory Management
- Live Music Programming
- Menu Development
- Ordering
- Payroll Management
- P&L Management
- Staff Scheduling
- Standard Operating Procedures
- Training Program Development
Certification
- Illinois Basset Certification
- Food Service Manager
- Serve Safe Allergens
- Certified Beer Server
- CPR
Accomplishments
- Revamped Revolution Brewing Company's daily operations, driving significant cost savings and revenue growth within 1 year
- Developed and implemented a cutting-edge training program in line with Lagunitas Brewing Company standards, ensuring consistent staff competency and customer service excellence
- Worked directly with Human Resources to streamline hiring and onboarding process.
Timeline
General Manager
Revolution Brewing Brewpub
07.2019 - 12.2024
Taproom Manager
Lagunitas Brewing Company
12.2016 - 02.2017
Front of House Manager
Lagunitas Brewing Company
08.2015 - 01.2019
Associates of Arts - Psychology
DePaul University
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