Hi, I’m
Natasha Houston
Customer Service Specialist
Temple,GA
Summary
I am personable and a dedicated Customer Service Representative with extensive experience in the Retail industry. My peers would say that I am a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. I'm very motivated to maintain customer satisfaction and contribute to company success. Having a positive attitude while being very organized and a dependable candidate who is successful at managing multiple priorities has been of high value in past roles. When working for your company I will be highly committed to obtaining business goals and adjectives. I strive to articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
years of professional experience
Work History
Home DepotVilla Rica, GA
Customer Service Specialist
05.2022 - Current
Job overview
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilize customer service software to manage interactions and track customer satisfaction.
- Answer a constant flow of customer calls with minimal wait times.
- Manage a timely and effective replacement of damaged or missing products.
- Train new personnel regarding company operations, policies and services.
- Create a special unique experience with the Kids Workshop
CVS PharmacyVilla Rica, GA
Pharmacy Technician
04.2011 - Current
Job overview
- Coordinate with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assist pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintain and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stock, label, and inventory of medication to keep accurate records.
CVS PharmacyRoswell, GA
Administrative Assistant
04.2016 - 03.2020
Job overview
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Oversaw and managed hiring process and assisted human resources.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Skills
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Verbal and Written Communication
- Multitasking and Prioritization
- Understanding Customer Needs
- MS Office
- Employee training and development
- Multi-line phone proficiency
- Scheduling
- Payroll and budgeting
- Workflow planning
- Medicare and Medicaid process
- Confidentiality and HIPAA
- Drug inventory management
- New Hire Onboarding
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