Natasha Howlett
Murfreesboro,TN
Summary
Dedicated Customer Care and Logistics Specialist with over 10 years of experience in customer support, technical troubleshooting, warehouse operations, inventory management, and logistics coordination. Skilled in managing complex shipping workflows, VIP order logistics, and optimizing supply chain processes using CRM (Salesforce) and ERP (SAP) systems. Proficient in operating diverse forklift equipment such as EPJ, reach truck, cherry picker, and sit-down/stand-up forklifts, ensuring warehouse efficiency. Experienced in remote, high-pressure environments, focusing on accuracy, operational efficiency, and customer satisfaction. Proven ability to enhance service quality through comprehensive logistics, inventory control, and administrative support.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Remote Customer Service Rep
Lady Connect
Murfreesboro, TN
12.2022 - Current
Remote TN Public Notary
Natasha's Mobile Notary Services
Murfreesboro, TN
09.2021 - Current
Office Manager|Property Manager
Express Employment Professionals
Murfreesboro, TN
12.2021 - 12.2022
Remote Customer Rep - Inside Sales Rep
Aarons Furniture Store
Lebanon, TN
02.2018 - 12.2021
Diverse Warehouse Worker
Ceva Logistics
Lebanon, TN
08.2015 - 02.2018
Dock Door Coordinator|Freight & Invoice Auditor| ESD Team Lead|Shipping Clerk| Shipping Coordinator|
Warehouse Forklift Operator
Geodis Logistics
Lebanon, TN
03.2012 - 08.2015
Shipping Clerk
Customer Service Rep
Thorntons Oil Co.
Lebanon, TN
04.2010 - 03.2012
Sunstate's Security, LLC
Sunstate's Security, LLC
Nashville, TN
06.2008 - 04.2010
Education
Some College (No Degree) -
Institution of Remington
Nashville02-2012
Some College (No Degree) -
Institution of Daymar
Nashville, TN12-2008
Skills
- Remote collaboration
- Multitasking
- Customer support and relations
- Logistics operations
- Technical support
- Cycle counting
- Shipping and receiving
- Invoice auditing
- Freight auditing
- Cost reduction strategies
- Order management
- Warehouse operations
- Forklift operation
- Logistics documentation
- Data management
- Quality assurance
- Safety compliance
- Hazardous materials handling
- Customer relationship management
- ERP, SAP, and CRM expertise
- Leadership skills
- Inventory control
Languages
English
Native/ Bilingual
French
Elementary
Spanish
Elementary
Certification
*Licensed Notary Public (TN, valid through 2025) *Salesforce CRM Certification (In Progress).
*Basic SQL Knowledge.
*Passionate about innovative communication technology and customer-centric solutions.
* Adaptability to changing priorities and multitasking.
* Excellent interpersonal, communication, and organizational skills.
*Committed to continuous learning, attending IT conferences, and pursuing professional certifications.
Timeline
Remote Customer Service Rep
Lady Connect
12.2022 - Current
Office Manager|Property Manager
Express Employment Professionals
12.2021 - 12.2022
Remote TN Public Notary
Natasha's Mobile Notary Services
09.2021 - Current
Remote Customer Rep - Inside Sales Rep
Aarons Furniture Store
02.2018 - 12.2021
Diverse Warehouse Worker
Ceva Logistics
08.2015 - 02.2018
Warehouse Forklift Operator
Geodis Logistics
03.2012 - 08.2015
Customer Service Rep
Thorntons Oil Co.
04.2010 - 03.2012
Sunstate's Security, LLC
Sunstate's Security, LLC
06.2008 - 04.2010
Some College (No Degree) -
Institution of Remington
Some College (No Degree) -
Institution of Daymar
References
References available upon request.