Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Natasha Hudson
Phoenix,AZ
Summary
Overview
11
years of professional experience
Work History
American Airlines
Customer Service/Gate Agent
04.2014 - Current
Job overview
- Boarding airplanes, verify and issue tickets, verify passenger information and assign seating to over 500 customers per day
- Handle sensitive security information pertaining to passengers and flight crew as well as airport operations
- Directing in irregular operations, resolving complaints, initiate and researching creative solutions
- Direct passengers to appropriate gates for boarding
- Communicate with pilots and other flight crew in detail regarding flights and aircrafts, retrieve flight manifest and relay information to flight crew according to federal and airport policies
McKesson Corp
Call Center Agent
06.2018 - 04.2019
Job overview
- High call volume, handled average of 100 inbound and outbound phone calls from patients regarding health plans ⁃ Make outbound calls to patients and healthcare providers, requesting ROI Data Entry- Document each interaction with patient and other entities, conduct and process daily reports and analysis
- Used Workforce, Cisco, Microsoft Word and other internal systems and software
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Aurora Behavioral Health
Bachelor of Social Work Intern
01.2013 - 12.2013
Job overview
- Facilitated daily group meetings for 20-50 patients with mild to severe mental and behavioral illness
- Completed thorough documentation of daily interactions with patients
- Engaged in chart auditing, including submitting insurance paperwork to various entities
- Collected collateral information on behalf of patients
- Conducted discharge planning that encouraged patient success post-hospitalization
- Participated in treatment team meetings and professional supervision to provide excellent services to patients, responded to inquiries on policies, practices and procedures pertaining to care
- Trained and mentored new interns from ASU School of Social Work
Apple
Tech Support Advisor
07.2012 - 06.2013
Job overview
- Provided technical support services for iOS device owners, average of 120-160 calls per day
- Increased sales by educating customers on new products, services and features available
- Performed effective and efficient customer service that promoted Apple’s mission and values while meeting daily, weekly and monthly company quotas
- Engaged in de-escalation and problem solving when working with customers and loss of important personal/professional data
Education
Arizona State Univ. School Of Social WorkPhoenix, AZ
Bachelor of Social Work
12.2013
University Overview
Estrella Mountain Community CollegePhoenix, AZ
Associate’s Degree
05.2011
University Overview
Skills
- Issue and Complaint Resolution
- Seating Arrangements
- Making Announcements
- Issue Identification
- Cultural Awareness
- Data Gathering
- Account Updating
- Agent Collaboration
- Data Entry
- Membership Inquiries and Renewals
- Friendly and Patient
- Technical Support and Assistance
Accomplishments
Accomplishments
- Certifications:
- CPI, CPR, First Aid
Timeline
Call Center Agent
McKesson Corp
06.2018 - 04.2019
Customer Service/Gate Agent
American Airlines
04.2014 - Current
Bachelor of Social Work Intern
Aurora Behavioral Health
01.2013 - 12.2013
Tech Support Advisor
Apple
07.2012 - 06.2013
Arizona State Univ. School Of Social Work
Bachelor of Social Work
Estrella Mountain Community College
Associate’s Degree
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