Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Huggins

Ellenwood,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented Technical Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Skilled with more than 20 years of broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of building and maintaining professional relationships, training and developing staff, and managing internal and external client portfolios.

Overview

29
29
years of professional experience

Work History

Technical Product Sales Support

Comcast, Xfinity
Atlanta, GA
09.2015 - Current
  • Notifies appropriate individuals and organizations of network outages and restoration events by opening system trouble tickets, as necessary, with the fix agencies.
  • Provides exceptional customer service across the national footprint to individuals, team members and the organizations supported. Acts as a liaison between internal and external operations organizations to resolve and communicate issues.
  • Identified plans and resources required to meet project goals and objectives.
  • Fostered relationships with vendors to promote positive working relationships.
  • Provided management for internal personnel, contractors and vendors.
  • Identified, reviewed and applied policies and procedures.
  • Maintained open communication by presenting regular updates on project status to customers.

Relieving Manager/Center Lead Support

AT&T
Atlanta, GA
09.1995 - 09.2015
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.

Education

Bachelor of Arts - Mass Communications

Clark Atlanta University
Atlanta, GA
06.1993

Skills

  • Customer Inquiries
  • Production Work
  • Organizational Skills
  • Troubleshooting Network Issues
  • Customer Interaction
  • Complex Problem-Solving
  • Microsoft Office
  • Time Management

Timeline

Technical Product Sales Support

Comcast, Xfinity
09.2015 - Current

Relieving Manager/Center Lead Support

AT&T
09.1995 - 09.2015

Bachelor of Arts - Mass Communications

Clark Atlanta University
Natasha Huggins