NATASHA HUGGINS
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Samaritan Daytop Village
08.2023 - Current
- Managed daily office operations, including scheduling meetings, Handling correspondence, and maintaining organized filing system.
- Answered and directed phone calls. took messages, and responded to inquiries in a professional and timely manner.
- Organized and coordinated conferences and monthly meetings.
- Implemented updated policies and practices for organization and monitored effect.
- Prepared and edited documents, reports, and presentations using Microsoft Office Suite.
- Coordinated calendars, scheduled appointments, and arranged travel for executives and staff.
- Maintained confidentiality of sensitive information and upheld office security protocols
- Greeted visitors and ensured a welcoming, professional front office environment.
Residential Aide
Samaritan Daytop Village
09.2021 - 08.2023
- Monitor Activities and inspect the facility to ensure safety and cleanliness.
- Follow Procedures Emergency and Medical Emergency
- Responds to medical emergencies by administering basic first aid or by obtaining assistance from paramedics
- Answers 30+ incoming calls to take messages, answer questions, and provide information during non-business hours or direct calls to the right personnel.
- Update client’s daily roster, log in incident reports, complete new client intake Assessments on DHS CARES
- Increased overall safety by conducting thorough facility inspections and promptly addressing any issues identified.
- Addressed any incidents of resident dissatisfaction in a timely manner, demonstrating empathy and dedication to problem-solving in the pursuit of optimal care provision.
Security Receptionist
Core Services Group
03.2020 - 08.2021
- Greeted persons entering the facility, determined nature and purpose of visit to direct or escort them to specific destinations
- Observed and reported incidents or suspicious activity to company’s management
- Tracked and received in-coming packages from mail carriers. Printed and affixed labels to items for pickup
- Monitored Outlook for lobby upcoming special events and meetings.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Maintained a safe and secure environment for visitors by following strict access control procedures.
Recreation Specialist
YMCA Child Development Center
06.2020 - 09.2020
- Support Youth in their efforts to develop new social, academic and vocational skills
- Scheduled events in recreation facilities and monitored facility conditions.
- Manage conflict and youth behavior safely including using de-escalation techniques
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Led training sessions for staff members focused on best practices in youth development, enhancing overall program quality across the board.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Supervised youth and maintained security for each child under care.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
Security Guard
Priority 1 Security
11.2018 - 03.2020
- Monitored a building with 100+ people by performing on-foot patrols through CCTV cameras
- Issued and pre-registered temporary badges for visitors using the company’s database
- Documented incidents and suspicious activities in the security logbook and company’s database
Education
High School Equivalency Diploma -
Kingsborough Community College (CUNY)
Brooklyn, NY09.2021
Skills
- Computer skills
- Office management
- Clerical support
- Customer service
- Office administration
- Documentation and recordkeeping
- Scheduling and calendar management
- Administrative support
- Microsoft Excel , Microsoft Word, Microsoft PowerPoint
- Data entry
- Task prioritization
- Patience and empathy
Certification
- FDNY Certificates of Fitness, Brooklyn, NY
- CPR/ First Aid Certification
- Food Handler
Timeline
Administrative Assistant
Samaritan Daytop Village
08.2023 - Current
Residential Aide
Samaritan Daytop Village
09.2021 - 08.2023
Recreation Specialist
YMCA Child Development Center
06.2020 - 09.2020
Security Receptionist
Core Services Group
03.2020 - 08.2021
Security Guard
Priority 1 Security
11.2018 - 03.2020
High School Equivalency Diploma -
Kingsborough Community College (CUNY)
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