Natasha Ikonomou
Rego Park,NY
Summary
Dynamic leader with a proven track record at Macy’s, excelling in sales and customer experience management. Leveraged data analytics and relationship building to surpass sales goals by 3%, significantly outpacing company trends. Expert in fostering team collaboration and driving revenue growth through strategic planning and customer acquisition.
Overview
16
16
years of professional experience
Work History
Sales/Customer Experience Manager
Macy’s
11.2021 - Current
- Managed a variety of businesses including, Women’s Ready-to-Wear, Women’s Shoes and most recently Fine Jewelry. Maintained consistent sales performance results; leading the division in sales, customer experience, and operational excellence. Most recently, exceeding LY sales by 3% outpacing the company by 6 points.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Established performance and service goals and held associates accountable for individual performance.
- Coached to the utilization of the MyClient system which resulted in a 10% conversion rate over the company trend.
Restaurant Manager
Northset Inc.
08.2009 - 02.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Bachelor - Business Management
LIM College
New York06.2009
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Data analytics
- Customer acquisition
- Retention management
- Decision-making
Timeline
Sales/Customer Experience Manager
Macy’s
11.2021 - Current
Restaurant Manager
Northset Inc.
08.2009 - 02.2019
Bachelor - Business Management
LIM College
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