Summary
Overview
Work History
Education
Skills
Timeline
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NATASHA INGRAM

Norcross,GA

Summary

CUSTOMER SERVICE SPECIALIST | CLIENT RELATIONS COORDINATOR | CLIENT RELATIONSHIP MANAGER "Delivering Exceptional Service and Client Satisfaction Through Innovative Problem-Solving and Efficient CRM Management" PROFILE SUMMARY Dynamic Customer Service Specialist with solid experience enhancing client relations and efficient problem-solving. Demonstrated ability to maintain a high customer satisfaction score by handling a minimum of 50 inbound and outbound calls per day, efficiently routing calls to the appropriate departments while demonstrating effective conflict resolution, significantly increasing client retention. Recognized for unparalleled communication abilities, seamlessly integrating customer feedback to forge enduring relationships. Skilled in CRM management and adept at driving process improvements and consistently exceeding performance benchmarks. Strong communicator with a track record of receiving positive feedback and building lasting customer relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Liveops
Norcross, GA
07.2021 - Current
  • Manage customer interactions within CRM, meticulously documenting correspondence to ensure effective tracking of inquiries, resolutions, and customer feedback, directly contributing to enhancing customer relationship management strategies
  • Facilitate organized customer payment processes, offering flexible payment plans and solutions, increasing customer satisfaction and retention by helping clients maintain their accounts in good standing
  • Adhere and enforce quality control policies, significantly elevating customer service standards and contributing to consistently achieving key performance benchmarks
  • Resolve customer inquiries and concerns, utilizing advanced problem-solving skills to provide top-tier service, consistently meeting and often surpassing company performance benchmarks
  • Relay critical customer feedback to cross-functional teams, playing a pivotal role in continuously improving products and services and enhancing overall customer experience.

Advisor

Ingenio
Norcross, GA
06.2020 - Current
  • Excel in delivering insightful and empathetic spiritual guidance, leveraging intuitive abilities to connect with a diverse client base
  • Achieved and consistently maintained an exceptional 4.9 rating over three years at Keen, a leading psychic platform, by providing accurate and compassionate readings, proactively addressing client needs, and demonstrating high ethical responsibility
  • Played a pivotal role in client orientation, offering expert spiritual advice and guidance to individuals seeking direction, showcasing robust interpersonal and verbal communication skills
  • Adhered to and enforced ethical guidelines and standards in spiritual advising, ensuring a respectful, non-judgmental, and supportive environment for all clients.

Customer Service Agent

Randstad
Wichita, KS
06.2020 - 06.2021
  • Demonstrated exceptional composure and resilience, effectively managing tasks and maintaining high-performance standards during intense stress and tight deadlines
  • Provided exceptional customer service through service calls and sales calls in a fast-paced call center environment, handling inquiries and resolving issues for various clients, demonstrating strong communication and problem-solving skills
  • Managed multiple assignments and scheduling efficiently while working with a staffing agency, adapting quickly to diverse company cultures and operational needs, showcasing flexibility and a commitment to excellence in client service
  • NATASHA INGRAM
  • Continued
  • Engaged with customers, offering tailored product and service solutions, and provided comprehensive education on terms and features, enhancing customer understanding and satisfaction
  • Collaborated closely with customers to resolve issues via multiple communication channels, including phone, email, and chat, demonstrating strong problem-solving skills and commitment to excellent customer service.

Owner/ Operator

Road Knight
Scheller, IL
06.2015 - 05.2020
  • Maintained constant communication with supervisors for delivery instructions, skillfully attached and detached trailers, upholding high operational efficiency and equipment handling standards
  • Adhered to legal requirements by keeping valid insurance and registration in vehicles, monitored and adjusted temperatures in haul and refrigerated areas, ensuring the integrity and freshness of cargo
  • Demonstrated exceptional driving skills by complying with road rules, navigating cautiously in new areas, and maintaining control, ensuring the safe and timely transportation of a diverse range of goods
  • Built strong customer relationships utilizing interpersonal and active listening skills, adeptly read and interpreted maps for optimal route planning, enhancing delivery efficiency and customer satisfaction
  • Conducted comprehensive pre-, mid-, and post-trip truck inspections to ensure safe operating conditions, accurately logged driving hours and fuel usage, and maintained detailed and up-to-date records for compliance and reporting purposes
  • KEY ACHIEVEMENTS Maintained an impressive 90% satisfaction score across three years at LiveOps and Randstad, a testament to exceptional customer service skills and the ability to meet and exceed client expectations in high-pressure environments
  • Resolved 98% of customer complaints within the first call, improving first-call resolution rates and simultaneously reducing average call handling time by 10% at LiveOps and Randstad, balancing efficiency with uncompromised service quality
  • Increased client retention ratio by 35% within two months at Keen, demonstrating exceptional client engagement and relationship management skills, complemented by receiving over 2000 five-star reviews.

Education

Associate Degree of Arts - Social Work

Essex County College

Skills

  • Customer Relationship Management Project Planning Conflict Resolution CRM Software Proficiency High Customer Satisfaction
  • Scores Efficient Problem-Solving Project Management Quality Control Adherence Financial Reports Effective Communication
  • Skills Strategic Process Improvement Strong Interpersonal Skills Marketing Record Keeping Inside Sales Client Retention
  • Strategies Multitasking in High-Pressure Environments Standard Operating Procedures Data Entry & Documentation Feedback
  • Integration for Service Enhancement Verbal Communication Skills Adapting to Changing Client Needs Attention to Detail
  • TECHNICAL SKILLS
  • Microsoft Office Suite (Word, Excel, PowerPoint Adobe Creative Suite Salesforce Dizzion

Timeline

Customer Service Specialist

Liveops
07.2021 - Current

Advisor

Ingenio
06.2020 - Current

Customer Service Agent

Randstad
06.2020 - 06.2021

Owner/ Operator

Road Knight
06.2015 - 05.2020

Associate Degree of Arts - Social Work

Essex County College

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NATASHA INGRAM