Natasha Jackson
Pasadena,MD
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in personnel and clerical areas. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Possession of excellent oral and written communication skills.
Overview
16
16
years of professional experience
Work History
Office Manager
Johns Hopkins Health System
04.2024 - Current
- Arrange, manage, maintain and modify calendars for six leadership members
- Provide administrative support to the Senior Executive and Director of Nursing
- Follow up on actions on behalf of the leadership team
- Greet and communicate with staff and guests
- Purchase equipment and supplies as needed
- Maintains effective workflow in office
- Filing, typing, faxing and other clerical duties
- Arrange meetings for the leadership team with internal and external stakeholders
- Coordinate and participates in monthly staff meetings
- Assist with on-boarding of new staff
- Support special event planning, tickets and perquisites, with internal and external contacts as needed; space, time, background materials, audio-visual and or refreshments
- Handle confidential business matters
- Submit for reimbursements via concur
- Copies and stores important documents and records
- Develops, establish, and maintains office management information electronically
- Maintains equipment by scheduling preventative maintenance, trouble shooting failures, calling for repairs and monitoring equipment operations
- Provides office communications support by fielding calls, answering questions, forwarding messages and following up with staff/leadership
- Provides support to of administrative coordinators and executive assistants as needed as requested
- Ensures efficient day to day operations of the unit
- Actively leads and manages the Admin Project Leader who support multiple team members of the organization across a variety of functions to motivate the team toward the completion of goals
- Conducts performance evaluations and creates growth and development plans with direct input of the executive leaders
- Overseas special projects, assignments and strategic work
- Oversees use of a document management process, including incoming correspondence, reports and other written materials
- Receives phone calls, emails and other communications and handles on behalf of the leadership team and triage to appropriate leadership member.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Administrative Coordinator
Johns Hopkins Hospital
01.2022 - 04.2024
- Arrange, maintain and modify schedules for seven leadership members
- Office assistant for leadership members
- Greet and communicate with staff and guests
- Purchase equipment and supplies as needed
- Maintains effective workflow in office
- Filing, typing, faxing and other clerical duties
- Arrange meetings for the leadership team
- Coordinate staff meetings
- Assist with on-boarding of new staff
- Support special event planning
- Handle confidential business matters
- Submit for reimbursements via concur
- Copies and stores important documents and records
- Maintains filing systems electronically
- Maintains equipment by scheduling preventative maintenance, trouble shooting failures, calling for repairs and monitoring equipment operations
- Provides office communications support by fielding calls, answering questions, forwarding messages and following up with staff/leadership
- Provides support to of administrative coordinators and executive assistants as needed as requested
- Ensures efficient day to day operations of the unit.
Patient Service Coordinator III
Johns Hopkins Medical Imaging
08.2020 - 12.2021
- Schedules patients within the department or between several departments
- Interviews patients and/or family members via phone prior to scheduled appointment according to departmental guidelines
- Consistently greets and patients and obtain and verify patient information
- Accurately describes procedures to new patients according to departmental guidelines
- Completely and accurately prepare appropriate forms
- Registers all patients in a quick and orderly manner
- Operates office machines including scanners, copier, fax machine, phones and computers
- Performing clerical duties including typing and filing
- Copies and stores important documents and records
- Provides office communications support by fielding calls, answering questions, forwarding messages and following up with staff/patients as needed.
Review Assistant
Telligen
07.2018 - 08.2020
- Perform support functions including conference calls and distributing correspondence
- Handle administrative requests and queries from senior managers
- Verify medical eligibility via support system
- Assign medical reviews to the appropriate review coordinators
- Handle sensitive information
- Coordinate documentation from multiple sources
- Attend monthly staff meetings
- Assist in trainings for the updated computer system
- Establish and maintain positive and effective communication with customers to ensure understanding of all patient cases
- Copies and stores important documents and records
- Maintains filing system both manually and electronically
- Provides office communications support by fielding calls, answering questions, forwarding messages and following up with staff/management as needed.
Review Assistant
Modis
11.2017 - 06.2018
- Assist and redirect provider calls to the appropriate party
- Compose and maintain several spreadsheets for multiple sources
- Email acute correction forms to the proper review coordinator
- Aid with handling and logging the mail
- Support with scanning and filing documents
- Maintain polite and professional communication via phone and email with internal/external customers in a professional manner
- Documents details of customer interactions into the system while on the phone
- Copies and stores important documents and records.
Office Manager
Cypress Creek Therapy
03.2017 - 10.2017
- Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules
- Serves as go-to-person regarding any administrative and operational related functions
- Prepares daily, weekly, and monthly reports, and updates appointment calendar
- Provides excellent customer service to external and internal customers
- Answers, screens, and redirects an average of 30 telephone calls with professionalism and efficacy
- Responsible for establishing and managing the office schedule including professional calendar and all patients scheduling
- Keeps an accurate account of the office stats
- Verifies insurances to ensure billing statements are accurate
- Completes front office staff reviews
- Attends all staff meetings
- Reviewed resumes for staff applicants
- Copies and stores important documents and records
- Maintains filing system both manually and electronically
- Provides office communications support by fielding calls, answering questions, forwarding messages and following up with staff/supervisors.
Front Desk Coordinator
Cypress Creek Therapy
06.2015 - 03.2017
- Used excellent customer service to answer telephones
- Assisted patients
- Assisted therapists
- Organized and maintained the professional appearance of the front desk and conference rooms
- Attended monthly meetings
- Provided administrative support to staff members and doctors across a fast-paced medical practice
- Scheduled patients' appointments
- Ensured prompt entry of data for new and current patients
- Accurately applied payments to patient accounts and past due balances
- Serves as the receptionist for the office
- Operates office machines including scanners, copier, fax machine, phones and computers
- Performing clerical duties including typing and filing
- Copies and stores important documents and records
- Maintains filing system both manually and electronically.
Regional Manager
MEG Business Management
10.2014 - 03.2015
- Set objectives
- Created weekly targets
- Led weekly meetings
- Write/complete employee reviews
- Assisted with travel arrangements for the CEO of MEG Business Management
- Traveled to New Jersey with the CEO as requested to manage the PT clinics in Clifton and Paterson, NJ
- Scheduled day to day functions and handled business related matters
- Reviewed resumes for staff applicants
- Assisted with managing employee records
- Operates office machines including scanners, copier, fax machine, phones and computers
- Copies and stores important documents and records
- Provides office communications support by fielding calls, answering questions, forwarding messages and following up with staff/leadership.
Physical Therapy Tech
Cypress Creek Therapy
08.2008 - 10.2014
- Assisted therapists with anything they may need
- Engage in conversations to motivate patients in completing their regimen
- Cleaned the gym
- Prepare for upcoming therapy sessions by organizing the treatment locations based on the patient's needs
- Strategically placed marketing flags outside of office building
- Ensured superior quality of medical treatment to each client
- Applied basic modalities with established patients under supervision
- Assisted in providing various treatment procedures
- Cleaned and maintained treatment area and equipment as required by health & safety protocol.
Education
Bachelor of Science - Health Systems Management
University of Baltimore
Baltimore, MD12.2019
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Schedule Management
- Document Management
- Meeting planning
- MS Office
Timeline
Office Manager
Johns Hopkins Health System
04.2024 - Current
Administrative Coordinator
Johns Hopkins Hospital
01.2022 - 04.2024
Patient Service Coordinator III
Johns Hopkins Medical Imaging
08.2020 - 12.2021
Review Assistant
Telligen
07.2018 - 08.2020
Review Assistant
Modis
11.2017 - 06.2018
Office Manager
Cypress Creek Therapy
03.2017 - 10.2017
Front Desk Coordinator
Cypress Creek Therapy
06.2015 - 03.2017
Regional Manager
MEG Business Management
10.2014 - 03.2015
Physical Therapy Tech
Cypress Creek Therapy
08.2008 - 10.2014
Bachelor of Science - Health Systems Management
University of Baltimore
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