Natasha James
Buckeye,AZ
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and exceeding sales targets at The Mint Dispensary. Skilled in data entry and customer relations, adept at resolving complaints and boosting company reputation. Trained and mentored teams, demonstrating exceptional time management and goal-oriented mindset. Achieved significant results through dedication and a focus on continuous improvement. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Sales Rep.
The Mint Dispensary
11.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Collaborated with team members to achieve monthly sales targets.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
2nd Shift Manager
Comfort Inn & Suites
05.2022 - 11.2023
- Improved team efficiency by implementing effective scheduling and task delegation.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Streamlined operations by identifying areas for improvement and implementing necessary changes.
- Developed contingency plans to address potential production challenges or equipment failures proactively.,
- Resolved conflicts among staff members diplomatically, fostering a positive work environment.
- Trained and mentored new employees to maximize team performance.
- Managed staff hiring, training and supervision.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Exercised composure under pressure and in escalated customer service scenarios.
Independent Contractor
Uber Eats
01.2023 - 05.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
Receptionist/ Personal Sales Rep.
Natures Medicines Dispensary
11.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Organized volunteer initiatives to support local schools and community centers, strengthening community bonds.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Care Provider/Private Personal Assistant
Duncan & Son Lines, Inc.
02.2015 - 12.2020
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Preserved patient safety by following safety protocols.
- Helped clients to maintain independence and quality of life.
- Provided assistance with medication management.
- Monitored and reported any changes in clients' physical and mental health.
- Assisted clients with physical therapy exercises.
- Maintained entire family's schedule and organized events.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Kept detailed track of household and maintenance inventory and schedules.
Education
Associate of Applied Science - Paralegal Studies
Brown Mackie College
Phoenix,AZ12.2012
High School Diploma -
Millennium High School
Goodyear, AZ05.2007
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Staff Training
- Client Services
- Records Management
- Paperwork Processing
- Telephone reception
- Sales Support
- Up-selling strategies
- Time Management
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- food handlers card (comfort suites)
- employee of the month (comfort)
Languages
English
Full Professional
Timeline
Personal Sales Rep.
The Mint Dispensary
11.2023 - Current
Independent Contractor
Uber Eats
01.2023 - 05.2023
2nd Shift Manager
Comfort Inn & Suites
05.2022 - 11.2023
Receptionist/ Personal Sales Rep.
Natures Medicines Dispensary
11.2021 - 01.2023
Care Provider/Private Personal Assistant
Duncan & Son Lines, Inc.
02.2015 - 12.2020
Associate of Applied Science - Paralegal Studies
Brown Mackie College
High School Diploma -
Millennium High School
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