NATASHA JOHN-JEAN BAPTISTE

• Operated advanced endoscopic equipment to support minimally invasive procedures.
• Collaborated with surgical teams to enhance patient outcomes through effective communication and coordination.
• Conducted routine maintenance and troubleshooting of endoscopic instruments ensuring optimal performance.
• Improved diagnostic accuracy through diligent attention to detail during endoscopic examinations.
• Streamlined workflow for the endoscopy team, effectively managing equipment and supplies.
• Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
• Supported physicians and nursing staff during procedures.

• Post operative assist with room tear-down and turnover
• Decontaminate, scrub, and wash instrument
• High-level disinfect, wash, flush, leak test and clean scopes
• Prepared and packed surgical instruments, ensuring proper sterilization techniques were followed. Ensure instrumentation is clean and properly hung
• Verified surgical sets included all necessary instruments for procedures. of surgical sets
• Ensure prep and pack is completed for proper sterilization method
• Sterile Processing department Loading and operating the sterilizers and running appropriate biological
• Ensure carts are correctly assembled and surgical sets are complete
• Assisted surgical teams with room turnover, improving workflow and reducing delays.
• Streamlined instrument cleaning processes, ensuring all surgical tools were sterile and ready for use, leading to marked improvements in operational efficiency.
• Monitored sterilization cycles and conducted quality checks, achieving noticeable gains in compliance with safety protocols and standards.
• Maintained records of sterilization processes, ensuring traceability and accountability for surgical instruments.
• Trained new staff on best practices in sterile processing, reinforcing protocol adherence.
• Streamlined instrument cleaning protocols, achieving measurable improvements in turnaround time and enhancing surgical team efficiency.

• Engaged with patients to provide comprehensive medication education, enhancing adherence and fostering trust.
• Fostered patient relationships through personalized medication consultations, enhancing adherence and building trust in healthcare.
• Conducting medication audits and checks to ensure quality control
• Engaged patients in medication education to enhance adherence and build trust in healthcare.
• Optimized inventory processes to enhance stock management management processes, leading to reduced stock discrepancies and improved supply availability.
• Conducted medication audits to ensure compliance with safety standards and promote a culture of quality assurance.
• Collaborating with the pharmacy team to improve workflow efficiency
• Maintained precise medication dispensing records to enhance operational accuracy and ensure regulatory compliance.
• Maintained precise records of medication dispensing, contributing to enhanced operational accuracy and regulatory compliance.

• Collaborated with pharmacists to ensure accurate prescription filling, enhancing patient safety and satisfaction.
• Streamlined prescription filling processes, significantly reducing wait times and enhancing overall customer satisfaction.
• Managed inventory to ensure optimal supply of medications, supporting uninterrupted pharmacy operations.
• Provided excellent customer service by responding to patient queries and resolving issues promptly
• Educated patients on medication usage and side effects, fostering informed decision-making and adherence to treatment plans.
• Maintained accurate prescription records to ensure compliance with regulatory standards and readiness for audits.
• Implemented an efficient inventory tracking system, leading to substantial improvements in medication availability and reduced stockouts.
• Analyzed prescription trends to proactively address potential medication shortages, supporting consistent patient care.
• Monitored prescription trends to identify and address potential medication shortages, ensuring consistent patient care.

• Streamlined sorting processes to enhance mail distribution efficiency, resulting in improved delivery times and customer satisfaction.
• Operated mail processing machinery, ensuring compliance with safety standards.
• Managed the sorting and distribution of mail efficiently and accurately
• Operated machinery related to mail processing while adhering to safety standards
• Fostered communication among team members to coordinate service delivery, reducing backlog and enhancing workflow.
• Maintained accurate mail processing records, ensuring compliance with safety standards and corporate guidelines.
• Collaborated with team members to ensure timely delivery of services
• Fostered strong communication among team members to coordinate timely service delivery, significantly reducing backlog and enhancing workflow.
• Demonstrated a proactive attitude in learning new mail handling techniques, contributing to a positive team environment and shared success.

• Sorted and organized packages, facilitating efficient processing and timely delivery
• Collaborated with team members to consistently achieve daily productivity goals
• Monitored sorting metrics to identify bottlenecks, implementing adjustments that resulted in measurable improvements in efficiency.
• Worked collaboratively with team members to meet daily productivity goals
• Promoted open communication among team members, enhancing collaboration and support for productivity targets.
• Maintained a clean and safe work environment

• Demonstrated strong observational skills by monitoring CCTV systems, leading to quick identification of potential threats and enhanced safety.
• Reported suspicious activity to enhance situational awareness and security response.
• Reported suspicious activities with detailed documentation, contributing to improved incident response strategies and overall security measures.
• Conducted identification checks for visitors and employees, ensuring compliance with security protocols to prevent unauthorized access.
• Logged all incoming deliveries at reception, ensuring proper tracking and security.
• Protecting property, assets or people, monitoring CCTV systems
• Observing and reporting suspicious activity
• Checking visitors and employees identification
• Coordinated with local law enforcement during emergencies to facilitate a swift and organized response.

• Assisted pharmacists in preparing and dispensing medications, ensuring accuracy and compliance with safety standards for enhanced patient care.
• Delivered customer service by addressing inquiries and resolving issues, contributing to positive patient experiences.
• Monitored inventory levels and analyzed stock data to prevent shortages, ensuring timely availability of essential medications.
• Maintained inventory levels, analyzing stock data to prevent shortages and ensure timely availability of essential medications.
• Maintained accurate records for prescriptions and patient interactions, supporting data integrity and regulatory compliance.

• Assisted pharmacists in preparing and dispensing medications, ensuring accurate dosages and enhancing patient safety.
• Streamlined inventory management processes, reducing stock discrepancies and ensuring optimal product availability.
• Monitored prescription orders for potential drug interactions, enhancing patient care and ensuring safety.
• Streamlined inventory management processes, leading to reduced stock discrepancies and improved product availability.
• Maintained accurate patient records and processed insurance claims, ensuring compliance and reducing errors.

Completed all requirements for certified as a Technician through CVS Pharmacy support staff development & training program