Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Jennings

Winter Springs,FL

Summary

Proactive Assistant Pastry Sous Chef with extensive experience in crafting intricate pastry designs and delivering exceptional desserts. Skilled in recipe development, special dietary accommodations, and efficient inventory management. Known for fostering a positive work environment and consistently ensuring high-quality presentation and customer satisfaction.

Professional with focus on pastry and baking, bringing strong culinary skills and creativity to kitchen. Adept at team collaboration and adapting to changing needs, ensuring smooth operations and high-quality results. Expertise in pastry preparation, dessert presentation, and kitchen management. Known for reliability, consistency, and passion for delivering exceptional pastries.

Overview

22
22
years of professional experience

Work History

Assistant Pastry Sous Chef

Walt Disney World Resort
02.2023 - Current
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Consistently met production deadlines by efficiently prioritizing tasks in a fast-paced environment.
  • Boosted team morale through effective communication, collaboration, and fostering a positive work environment among colleagues.
  • Contributed to the establishment''s positive reputation through consistent delivery of exceptional desserts and pastries.
  • Increased positive guest feedback scores related to dessert offerings through consistent delivery of memorable dining experiences.
  • Developed custom dessert options for clients with dietary restrictions or preferences, resulting in increased customer satisfaction.
  • Streamlined pastry production by implementing efficient processes and techniques, reducing waste and increasing productivity.

Advanced Pastry Cook 1

Walt Disney World Resort
06.2016 - 02.2023
  • Balanced multiple tasks simultaneously while consistently meeting deadlines during high volume periods.
  • Managed inventory levels and placed orders for ingredients, maintaining sufficient stock levels while minimizing waste.
  • Scaled out and mixed ingredients according to recipes and procedures.
  • Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
  • Demonstrated attention to detail in crafting intricate pastry designs, resulting in excellent presentation and visual appeal for customers.
  • Mentored junior pastry cooks, sharing knowledge and expertise to foster skill development and professional growth.

Pastry Cook2

Waldorf Astoria/ Hilton Bonnet Creek
03.2013 - 06.2016
  • Balanced multiple tasks simultaneously while consistently meeting deadlines during high volume periods.
  • Managed inventory levels and placed orders for ingredients, maintaining sufficient stock levels while minimizing waste.
  • Scaled out and mixed ingredients according to recipes and procedures.
  • Maintained cleanliness and proper food safety standards, ensuring a safe working environment for all staff members.
  • Created new dessert items for seasonal and special events.
  • Adapted quickly to new techniques and equipment, increasing overall productivity within the kitchen team.

Customer Service Representative

Jacksonville Zoo and Gardens
09.2007 - 09.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Bulk Mail Handler

United States Postal Service, USPS
11.2003 - 02.2006
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.

Sales Associate

Lane Bryant
10.2002 - 01.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Associate of Arts - Pastry Arts

Virginia College
Jacksonville, FL
02-2013

Skills

  • Work under pressure
  • Food Safety Protocols
  • Sanitation Standards
  • Recipe Development
  • Special dietary accommodations
  • Training staff

Timeline

Assistant Pastry Sous Chef

Walt Disney World Resort
02.2023 - Current

Advanced Pastry Cook 1

Walt Disney World Resort
06.2016 - 02.2023

Pastry Cook2

Waldorf Astoria/ Hilton Bonnet Creek
03.2013 - 06.2016

Customer Service Representative

Jacksonville Zoo and Gardens
09.2007 - 09.2012

Bulk Mail Handler

United States Postal Service, USPS
11.2003 - 02.2006

Sales Associate

Lane Bryant
10.2002 - 01.2004

Associate of Arts - Pastry Arts

Virginia College

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Natasha Jennings