Natasha J. Moore
Service BDC
Raleigh,NC
Summary
Customer-focused and detail-oriented BDC professional with 10+ years of administrative and customer service experience in dealership and corporate environments. Proven success in coordinating service schedules, managing client follow-ups, and supporting high-performing service departments. Strong background in CRM systems, client retention strategies, and team support. Known for excellent communication and a proactive, solutions-driven mindset.
Overview
19
19
years of professional experience
Work History
BDC Representative - Service Department
Johnson Lexus
Raleigh, NC
- Current
- Manage follow-ups triggered by vehicle Service Connect alerts to ensure timely maintenance and maximize service revenue.
- Respond to inbound and outbound client calls to address service inquiries and concerns.
- Accurately log all guest interactions and updates in CRM to maintain comprehensive service records.
- Promote ongoing service specials and campaigns to boost appointment bookings and retention.
- Maintain expert knowledge of vehicle service offerings and dealership promotions.
- Provide top-tier customer service to support a premium dealership experience.
Service Coordinator
Eaton Corporation
Raleigh, NC
10.2006 - 01.2019
- Oversaw coordination of field service activities across the Northeast region, supporting installation, maintenance, and commissioning schedules.
- Communicated directly with service technicians, customers, and subcontractors to ensure seamless delivery.
- Generated and delivered monthly service reports and presentations to internal stakeholders.
- Produced and distributed Risk Assessment Method Statements (RAMS) for all field activities.
- Led training initiatives for new call center and field support staff.
- Played a key role in process improvement efforts and team efficiency initiatives.
Education
Bachelor of Business Administration - undefined
Troy State University
03.2005
Skills
- Service Appointment Scheduling
- CRM & Dealership Management Systems
- Customer Retention & Follow-Up
- Call Center & Phone Communication
- Administrative & Operations Support
- Microsoft Office Suite (Excel, Word, Outlook, Access)
- Cross-Team Collaboration
- Training & Onboarding
Timeline
Service Coordinator
Eaton Corporation
10.2006 - 01.2019
BDC Representative - Service Department
Johnson Lexus
- Current
Bachelor of Business Administration - undefined
Troy State University
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