Natasha Johnson
Pittsburgh,Pennsylvania
Summary
Dedicated administrative professional with self-motivated nature focused on independently handling project and team needs. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Allegheny County, Human Services
2020.04 - Current
- Execute record filing system to improve document organization and management.
- Manage and track project and student performance closely to quickly intervene in mistakes or delays.
- Coordinate and schedule meetings and conference calls to optimize scheduling of senior staff.
- Assist development and implementation of new administrative procedures.
- Manage department budgets and generate financial reports for management review.
- Screen applicant resumes, pre-screen candidates, and coordinate staff/management calendars for hiring interviews.
- Conduct phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinate schedules to arrange management interviews with applicants.
- Evaluate strengths and weaknesses of candidates through effective screening processes.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Receive and sort incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Format visual presentations for speeches and team meetings.
Patient Services Representative
UPMC
2018.08 - 2020.03
- Promoted positive guest relations to all individuals approaching the front desk.
- Answered incoming calls, scheduled appointments and filed medical records.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Balanced deposits and credit card payments each day.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA2017
Master of Science - Business Psychology
Franklin University
Online2021
Skills
- Digital Communication
- Self-Motivation
- Time Management
- Critical Thinking
- Handling Pressure
- Problem Solving
- Adaptability
- Data/Task Management
- Schedule Management
- Recruitment
- Microsoft Office
- Process Optimization
Timeline
Administrative Assistant
Allegheny County, Human Services
2020.04 - Current
Patient Services Representative
UPMC
2018.08 - 2020.03
Bachelor of Science - Psychology
University of Pittsburgh
Master of Science - Business Psychology
Franklin University
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