Natasha Johnson
Dillingham,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
HR Generalist
Bristol Bay Area Health Corportation
01.2022 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Case Management Support
Bristol Bay Area Health Corporation
03.2017 - 01.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Trained new personnel regarding company operations, policies and services.
Health Educator
Bristol Bay Area Health Corporation
10.2014 - 03.2017
- Developed and distributed health education materials to increase awareness and understanding.
- Maintained accurate and complete records to document program activities and outcomes.
- Promoted available resources and connected individuals with services.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Participated in community outreach activities to promote health education initiatives.
- Built partnerships with community organizations to expand reach and impact.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Implemented health promotion campaigns to raise awareness of health-related issues.
- Taught health education classes for community workers and members of public.
- Identified and applied for grants and acquired alternate funding as needed to support health education programs.
- Recommended health education curricula for healthcare providers, community organizations and schools.
Education
No Degree - Secondary Education
University of Alaska Fairbanks
2019
Certificate - Certified Nurse Aide
University of Alaska Fairbanks
Dillingham01.2009
High School Diploma -
Manokotak School
Manokotak05.1997
No Degree - Business Office And Technology
University of Alaska Fairbanks
1997
Skills
- Microsoft Office
- Applicant Qualification
- Customer Relations
- PeopleSoft HRMS
- Recruitment
- Orienting New Employees
- Human Resources Services
- HR Information Systems
- Benefits Package Preparation
- Employee and Applicant Assessment
- HR Support
- Recruiting Support
- Onboard New Hires
- Employee Onboarding
- Presentation Preparation
Hobbies
I love taking photos of different scenery, outdoor subsistence, i enjoy doing arts and crafts on my free time.
Additional Information
I'm a veteran for the Alaska Army National Guard and can speak yupik.
Languages
Yupik
Native or Bilingual
Timeline
HR Generalist
Bristol Bay Area Health Corportation
01.2022 - Current
Case Management Support
Bristol Bay Area Health Corporation
03.2017 - 01.2022
Health Educator
Bristol Bay Area Health Corporation
10.2014 - 03.2017
No Degree - Secondary Education
University of Alaska Fairbanks
Certificate - Certified Nurse Aide
University of Alaska Fairbanks
High School Diploma -
Manokotak School
No Degree - Business Office And Technology
University of Alaska Fairbanks
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