Natasha Johnson
Silver Spring,MD
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Service Representative
Bank Of America
10.2021 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Maintained and managed customer files and databases.
- Maintained up-to-date knowledge of product and service changes.
Financial Services Representative
Bank Of America
04.2020 - 10.2021
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Financial Center Client Service/Teller Operations Manager
Bank Of America
07.1999 - 03.2020
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Played an active role in community events as a representative of the bank, fostering goodwill among local residents.
- Utilized financial software to prepare consolidated financial statements.
- Identified areas of potential risk within the branch and implemented measures to mitigate those risks, promoting a secure working environment.
- Trained new employees in cash handling procedures, bank policies and [Type] to promote compliance with established standards.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Enhanced operational efficiency by conducting regular audits, ensuring compliance with established policies and procedures.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Managed and maintained teller cash drawers, vaults, and other assets in accordance with bank policies.
- Performed teller, personal banker and [Type] functions during high-volume business periods to offer expeditious service to customers.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Collaborated with branch management to set performance goals for the teller team, driving continuous improvement in service delivery.
- Developed training materials and provided ongoing coaching to tellers, improving accuracy rates and overall performance.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Reduced errors in transactions through rigorous attention to detail when reviewing teller documentation.
Education
Associate of Arts - Mental Health Services
Montogomery College
Takoma Park, MDHigh School Diploma -
George W. Wingate
Brooklyn, NY07.1993
Skills
Document and Records Management
Inbound Call Management
Report Generation
Brand representation
Customer Service
Computer Skills
Product Knowledge
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Client Service Representative
Bank Of America
10.2021 - 04.2023
Financial Services Representative
Bank Of America
04.2020 - 10.2021
Financial Center Client Service/Teller Operations Manager
Bank Of America
07.1999 - 03.2020
Associate of Arts - Mental Health Services
Montogomery College
High School Diploma -
George W. Wingate
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