Natasha Johnson
Vallejo,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Apparel Supervisor
Sears
11.2023 - Current
- Supported team with customer service issues, voids and returns.
- Collaborated with management to develop seasonal promotions and marketing initiatives that boosted revenue.
- Provided exemplary customer service to guests.
- Conducted regular performance evaluations for team members, offering constructive feedback and encouraging personal growth within the company.
- Developed staff incentive programs that encouraged friendly competition and motivated employees to exceed their personal bests in sales performance.
- Established a positive work environment by fostering strong team dynamics and open communication among staff members.
Online Grocery Associate
Walmart
12.2019 - 10.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Grocery Associate
Walmart
12.2019 - 08.2021
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Contributed to store safety by quickly addressing spills or hazards, minimizing the risk of accidents.
- Maintained cleanliness and organization of aisles, promoting a pleasant shopping experience for customers.
- Streamlined product rotation process to minimize waste while ensuring the availability of fresh goods for purchase.
- Prepared and displayed produce items attractively, encouraging healthy food choices among shoppers.
Home Improvement Merchandiser
Sears
10.2013 - 01.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
- Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Education
High School Diploma - Agriculture
Santa Rosa High School
Santa Rosa, CA01.1994
Skills
- Store operations
- Employee Scheduling
- Fashion Trend Analysis
- Brand Awareness
- Critical Thinking
- Decision-Making
- Team Building and Motivation
- Inventory and Stocking
- Customer Service Management
- Delegation and Supervision
- Goal Setting and Achievement
- Adaptable to Changing Demands
- Sales Leadership
- Sales floor organization
- Inventory Management
- Merchandise Promotion and Display
- Retail Operations
- Performance monitoring
- Store Reset and Recovery
- Analyzing Profitability
- Loss Prevention
- Customer Credit Management
Timeline
Apparel Supervisor
Sears
11.2023 - Current
Online Grocery Associate
Walmart
12.2019 - 10.2022
Grocery Associate
Walmart
12.2019 - 08.2021
Home Improvement Merchandiser
Sears
10.2013 - 01.2018
High School Diploma - Agriculture
Santa Rosa High School
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