Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Interests
Timeline
Generic

Natasha Johnson

Norman Park,GA

Summary

Dedicated and detail-oriented customer service representative with over 5 years of experience in delivering exceptional customer support in fast-paced environments. Proven track record of effectively resolving customer issues and inquiries promptly and professionally. Skilled at building rapport with customers and providing personalized solutions to meet their needs. Strong communication and problem-solving abilities, with a commitment to delivering outstanding service and exceeding customer expectations. Ready to leverage my expertise to contribute to a customer service team's success. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dispatcher

AECOM
08.2024 - Current
  • Managed incoming service requests and efficiently dispatched appropriate personnel to address client needs in a timely manner
  • Coordinated with drivers and field personnel to ensure accurate and timely deliveries/transportation services.

Director Of Operation

All Care South
03.2022 - 08.2023
  • Oversaw daily operations, including budget management, staffing decisions, and performance evaluations to ensure alignment with organizational objectives.

Caregiver

Coastal Home Care
10.2019 - 03.2022
  • Provided compassionate and personalized care to elderly clients, including grooming, meal preparation, medication management, and companionship
  • Assisted individuals with daily living activities such as bathing, dressing, and mobility support
  • Maintained a clean and safe living environment for clients, including light housekeeping and organization tasks
  • Communicated effectively with families and healthcare professionals to ensure optimal care and support for clients.

Warehouse worker

Target Distribution
06.2014 - 10.2019
  • Safely operate forklifts and pallet jacks to move and organize inventory within the warehouse
  • Efficiently pick and pack orders for shipping, ensuring accuracy and timeliness
  • Maintain a clean and organized work environment by regularly sweeping, stacking, and labeling products.

Customer Accounts Advisor

World Finance
01.2013 - 06.2014
  • Cultivated strong relationships with stakeholders to ensure client satisfaction and loyalty, resulting in a retention rate of 95%
  • Managed a portfolio of key client accounts, achieving a 20% increase in revenue through strategic upselling and cross-selling initiatives.

Assistant Store Manager

Fred's Super Dollar
09.2009 - 07.2013
  • Supervised and trained a team of retail associates to achieve sales targets and provide exceptional customer service
  • Assisted in managing inventory control and merchandise ordering to ensure optimal product availability
  • Conducted regular performance evaluations and provided feedback to drive employee development and improve overall team performance.

Account Manager

Aaron's
03.2008 - 11.2008
  • Strengthened client relationships by conducting regular business reviews, identifying growth opportunities, and implementing strategic account plans.

Education

Bachelors in Healthcare Management -

Lindenwood University
04.2024

GED -

Southern Regional Technical College
10.2013

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Route Planning
  • Route Navigation

Certification

CPR/First Aid, 02/01/2024, American Red Cross

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Work-life balanceCompany CultureCareer advancementPaid sick leaveHealthcare benefitsFlexible work hours4-day work weekPaid time off401k matchWork from home option

Interests

WFH

Timeline

Dispatcher

AECOM
08.2024 - Current

Director Of Operation

All Care South
03.2022 - 08.2023

Caregiver

Coastal Home Care
10.2019 - 03.2022

Warehouse worker

Target Distribution
06.2014 - 10.2019

Customer Accounts Advisor

World Finance
01.2013 - 06.2014

Assistant Store Manager

Fred's Super Dollar
09.2009 - 07.2013

Account Manager

Aaron's
03.2008 - 11.2008

Bachelors in Healthcare Management -

Lindenwood University

GED -

Southern Regional Technical College
Natasha Johnson