Natasha Johnson
Prosper,TX
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Licensed Realtor
Sold Sistah Realty
10.2019 - 01.2024
- Cold calling, follow up calls and emails to offer services to sell homes. Utilized CRM for all clients.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Arranged for inspections and surveys of sold properties.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
Collections/Business Customer Service Specialist
Exide Technologies
10.2018 - 05.2019
- Worked in call center environment and remotely handling manual and automatically dialed outbound calls via a CRM related to consumer and business to business auto batteries.
- Responded to customer requests via chat and email also.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances and negotiated to collect balance in full.
- Entered client details and notes into system for interdepartmental access and review on Fuze database. Input all sales orders utilizing JD Edwards and Salesforce.com.
- Fostered strong rapport with Exide branches and clients through consistent follow-up and communication.
Collections/Customer Service Representative
Advanced Disposal Services
10.2016 - 08.2018
- Inbound and outbound dialer calls via CRM, exceeding 150 calls daily, live daily chat and emails that exceeded 100/day with consumers and business to business collections.
- Analyzed past due portfolio to identify potential payment problems.
- Processed credits, researched billing errors and discrepancies to initiate corrective action to effectively collect debt.
- Handled customer inquiries and suggestions courteously and professionally through Five 9.
- Used consultative sales techniques to understand new customer needs and recommend relevant services.
- Communicated with drivers and personnel to coordinate timely delivery of services and ensure quality assurance.
- Completed data entry tasks with accuracy and efficiency.
Remote Tech Support /Customer Svc Representative
TeleNetwork
02.2015 - 09.2016
- Worked remotely and assisted customers and businesses via phone and chat in identifying internet technical issues, general service inquiries and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors and multiple departments to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
Mortgage Collections Representative
Saxon Mortgage Services
09.2011 - 09.2013
- Inbound/outbound dialer calls to resolve delinquency and secure mortgage payments.
- Enhanced customer satisfaction levels through timely resolution of mortgage-related issues.
- Prepared and sent invoice copies and letters of collections correspondence.
- Developed strong relationships with clients, fostering an environment conducive to successful payment arrangements and resolutions.
- Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.
- Reduced delinquency rates by implementing effective mortgage collections strategies.
- Collaborated closely with loss mitigation specialists, identifying alternative solutions for distressed borrowers facing financial hardship.
Auto Credit/Collections Analyst
AmeriCredit Financial Services
09.2008 - 09.2011
- Responsible for reducing delinquency as related to auto loan collections.
- Repossession and recovery agent regarding voluntary and involuntary auto surrendering due to default or inability to pay.
- Prepared and sent invoice copies, letters of collections correspondence and demand letters to expedite account payment.
- Streamlined collections processes for increased efficiency and productivity.
- Called 100+ customers daily via outbound/inbound system via CRM to collect past due invoices, verify accuracy of charges or to correct account errors.
- Collaborated with sales teams to address credit-related issues, promoting positive customer relations.
- Created and maintained databases on activity conducted in accounts.
- Managed a portfolio of clients while ensuring compliance with established policies and procedures.
Education
Real Estate Salesperson License - Real Estate
Nevada Real Estate School
Henderson, NV09.2019
Associate of Arts - Religious Education
Calvary Theological Seminary
Grand Prairie, TX05.2009
Skills
- Real Estate Development
- Fair Housing Regulations
- Escrow
- Business Administration
- Strategic Planning
- Credit and Collections
- Resource Coordination
- Managing Multiple Tasks
- CRM
Timeline
Licensed Realtor
Sold Sistah Realty
10.2019 - 01.2024
Collections/Business Customer Service Specialist
Exide Technologies
10.2018 - 05.2019
Collections/Customer Service Representative
Advanced Disposal Services
10.2016 - 08.2018
Remote Tech Support /Customer Svc Representative
TeleNetwork
02.2015 - 09.2016
Mortgage Collections Representative
Saxon Mortgage Services
09.2011 - 09.2013
Auto Credit/Collections Analyst
AmeriCredit Financial Services
09.2008 - 09.2011
Real Estate Salesperson License - Real Estate
Nevada Real Estate School
Associate of Arts - Religious Education
Calvary Theological Seminary
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