Natasha Johnson
Corinth
Summary
Results-focused professional with strength in management, multitasking and dedication. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
Work History
Manager
Whataburger Restaurants L&c
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Technician
Kris tees
02.2018 - 09.2021
- Executed routine maintenance on screen printers for maintenance processes
- Key holder
- Adjusted production processes to increase productivity and reduce waste
- Completed logs and job reports for completed and pending service calls at shift end
- Maintained repair status in spreadsheets used in production department quality review meetings
- Managed quality control and maintained high level of customer satisfaction.
Manager
Haagen Daz
03.2006 - 10.2008
- Responsible for day-to-day operations
- Oversaw a crew of 10 employees
- Filed daily, weekly and monthly reports
- Promoted sales and staff health code compliance
- Responsible for all cash flow at a very busy location on the strip
- Completed all employee scheduling, hiring and terminations.
Automotive Service Writer
CarMax
09.2004 - 03.2006
- Scheduled repair work by assigning tasks to mechanics based on skills and availability
- Called customers to schedule vehicle inspections, recall work and preventive maintenance
- Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts
- Entered mechanics' time into system, communicated completed work to customers, and closed service work orders
- Observed and managed repair time to accelerate return of vehicle to customer
- Courteously greeted customers and assisted with initiating service requests
- Created service order requests by documenting customer complaints and repair needs in work orders
- Provided time and cost estimates for proposed service to gain customer authorization
- Documented service information in system within client profiles and updated repair status
- Discussed options with customers, helping each make optimal choices for individual needs
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
Manager
Neal's Italian restaurant
05.1997 - 03.2004
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Recruited and hired qualified candidates to fill open positions
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
- Trained employees on additional job positions to always maintain coverage of rolls.
Manager
Cloud 9 Cleaning
01.1997 - 02.2004
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Recruited and hired qualified candidates to fill open positions
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
- Trained employees on additional job positions to always maintain coverage of roles.
Accounts Receivable
Sports Supply Group
11.1995 - 05.1997
- Ensured company received payments for goods and services
- Kept precise records of those transactions according to company policies
- Secured revenue by verifying and posting receipts
- Resolved any discrepancies in revenue
- Had to communicate accurately and efficiently with superiors and other employees
- Protected the company's value by keeping all information confidential.
Education
Bachelor of General Studies - General StudiesBusinessFamily Studies
Texas Woman's University
Denton, TX06.2017
High School Diploma -
Lake Dallas High School
Lake Dallas, TX03.2004
Skills
- Microsoft Word
- Microsoft Excel
- Product inspections
- Operation monitoring
- Document preparation
- Equipment maintenance
- Deadline compliance
- Health and safety regulations
- Customer interaction
- Quality control
- Issue resolution
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Teamwork and Collaboration
- Customer Service
- Hiring and Training
- Work Planning and Prioritization
- Performance Tracking and Evaluation
Timeline
Manager
Whataburger Restaurants L&c
09.2021 - Current
Technician
Kris tees
02.2018 - 09.2021
Manager
Haagen Daz
03.2006 - 10.2008
Automotive Service Writer
CarMax
09.2004 - 03.2006
Manager
Neal's Italian restaurant
05.1997 - 03.2004
Manager
Cloud 9 Cleaning
01.1997 - 02.2004
Accounts Receivable
Sports Supply Group
11.1995 - 05.1997
Bachelor of General Studies - General StudiesBusinessFamily Studies
Texas Woman's University
High School Diploma -
Lake Dallas High School
Similar Profiles
Emilio MartinezEmilio Martinez
Manager till 2022 / regular employee till present at Whataburger Restaurants L&cManager till 2022 / regular employee till present at Whataburger Restaurants L&c
Demetre ByarsDemetre Byars
Cook Trainer at Whataburger Restaurants L&cCook Trainer at Whataburger Restaurants L&c
Tabitha BrauchTabitha Brauch
Store Trainer at Whataburger Restaurants L&cStore Trainer at Whataburger Restaurants L&c
Allyson NguyenAllyson Nguyen
Systems Manager at Whataburger Restaurants L&cSystems Manager at Whataburger Restaurants L&c
Johnnie HALLJohnnie HALL
Aircraft Inspector 4 at Northrop GrummanAircraft Inspector 4 at Northrop Grumman