Manager
Whataburger Restaurants L&c
09.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Supervised daily operations, ensuring adherence to company policies and quality standards.
- Trained and mentored staff on customer service protocols and food safety regulations.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed staff schedules, balancing operational needs with employee availability for efficiency.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Led team meetings to communicate goals, share updates, and motivate staff engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.