Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Natasha Johnson

Natasha Johnson

Jackson,MS

Summary

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient Word and Excel.

Overview

17
17
years of professional experience

Work History

Customer Service Agent

Savalinx
Sebring, FL
10.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Communicated with clients regarding account services, statements, and balances
  • Recommended products to customers and suggested other options if preferred product was unavailable
  • Addressed customer account discrepancies and concerns
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Secretary

Cole-Johnson And Assc
Camden, MS
02.2006 - 05.2021
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Entered data into Microsoft Windows systems and updated customer contacts with information to keep records current.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Customer Service Representative

Humana
Madison, MS
10.2016 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided ongoing guest service.

Education

Certification - Bar And Beverage Management

Crescent City School of Gaming & Bartending
Gulfport, MS
10.2013

Bachelor of Science - Psychology

Alcorn State University
Lorman, MS
05.2011

High School Diploma -

Velma Jackson High School
Camden, MS
05.2007

Skills

  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Call Documentation
  • Information Updates
  • Customer Account Management
  • Dispute Resolution
  • Agent Support
  • Clerical Support
  • Telephone Reception

Timeline

Customer Service Agent

Savalinx
10.2021 - Current

Customer Service Representative

Humana
10.2016 - 01.2017

Secretary

Cole-Johnson And Assc
02.2006 - 05.2021

Certification - Bar And Beverage Management

Crescent City School of Gaming & Bartending

Bachelor of Science - Psychology

Alcorn State University

High School Diploma -

Velma Jackson High School
Natasha Johnson