Natasha Johnson
Jackson,MS
Summary
Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient Word and Excel.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Savalinx
Sebring, FL
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Communicated with clients regarding account services, statements, and balances
- Recommended products to customers and suggested other options if preferred product was unavailable
- Addressed customer account discrepancies and concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Secretary
Cole-Johnson And Assc
Camden, MS
02.2006 - 05.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Entered data into Microsoft Windows systems and updated customer contacts with information to keep records current.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Customer Service Representative
Humana
Madison, MS
10.2016 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Provided ongoing guest service.
Education
Certification - Bar And Beverage Management
Crescent City School of Gaming & Bartending
Gulfport, MS10.2013
Bachelor of Science - Psychology
Alcorn State University
Lorman, MS05.2011
High School Diploma -
Velma Jackson High School
Camden, MS05.2007
Skills
- Customer Data Confidentiality
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Calm and Professional Under Pressure
- Call Documentation
- Information Updates
- Customer Account Management
- Dispute Resolution
- Agent Support
- Clerical Support
- Telephone Reception
Timeline
Customer Service Agent
Savalinx
10.2021 - Current
Customer Service Representative
Humana
10.2016 - 01.2017
Secretary
Cole-Johnson And Assc
02.2006 - 05.2021
Certification - Bar And Beverage Management
Crescent City School of Gaming & Bartending
Bachelor of Science - Psychology
Alcorn State University
High School Diploma -
Velma Jackson High School
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