Natasha Jones
Dallas,TX
Summary
Proficient Assistant Underwriter successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing materials. Ready to offer 2 years of experience to a challenging position with room for advancement.
Overview
10
10
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Richardson, TX
09.2016 - Current
- Respond to basic inquiries from brokers, agents and customers about policies, terms, application statuses and billing
- Calculate quotes and educate brokers on insurance options.
- Conduct annual reviews of existing policies to update information.
- Address an average of 300 customer inquiries and complaints each week.
- Provide assistance by performing a variety of service and support functions
Employee Benefits Consultant
Partnership Employment
Irving, TX
03.2016 - 05.2016
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email interactions
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms so that they were educated on their options and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
- Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Researched and resolved complex health insurance and other benefits for employees of client companies while acting as a liaison with insurance carriers, physicians and hospitals and other healthcare providers
Employee Benefits Consultant
Rose International
Dallas, Tx
09.2015 - 03.2016
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email interactions
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms so that they were educated on their options and advise on group health plans, voluntary benefits and 401(k) retorement plans
- Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Researched and resolved complex health insurance and other benefits for employees of client companies while acting as a liaison with insurance carriers, physicians and hospitals and other healthcare provider
Client Service Representative
PFSweb
Dallas, TX
03.2015 - 09.2015
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended alternative items if product was out of stock.
- Documented all customer inquiries and comments thoroughly and quickly.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Server
Olive Garden Italian Restaurant
Duncanville, TX
05.2012 - 03.2015
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Effectively listened to, understood and clarified guest concerns and issues.
- Developed and maintained positive working relationships with others to reach business goals.
Education
Associate of Arts - General studies
Tyler Jr College
Tyler, TX2012
Skills
Timeline
Underwriting Service Assistant
State Farm
09.2016 - Current
Employee Benefits Consultant
Partnership Employment
03.2016 - 05.2016
Employee Benefits Consultant
Rose International
09.2015 - 03.2016
Client Service Representative
PFSweb
03.2015 - 09.2015
Server
Olive Garden Italian Restaurant
05.2012 - 03.2015
Associate of Arts - General studies
Tyler Jr College
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