The Department of Correction has provided the tools for adaptability to work in diverse workforce. Responsibilities included for coaching, training, mentoring and achieving agency goals.
Overview
11
11
years of professional experience
Work History
Correctional Retention Supervisor
Indiana Department of Correction
03.2023 - Current
Inspires team of 9 Correctional Retention Specialists, ensuring consistent performance of achieving and exceeding agency goals.
Improved employee retention rates by developing and implementing effective retention strategies.
Recruitment & Retention Supervisor
Indiana Depart of Correction
12.2021 - 03.2023
Strengthened employer visibility by showcasing company culture through social media and career events for 20 facilities.
Coordinated onboarding processes by creating and implementing checklists for new hires.
Unit Team Manager
Indiana Department of Correction
01.2021 - 12.2021
Improved employee satisfaction through regular performance reviews, constructive feedback, follow up, and personal development plans for 9 employees.
Investigated complaints and provided fair and sound resolution.
Correctional Classification Specialist
Indiana Department of Correction
12.2018 - 01.2021
Researched incarcerated individuals' prior criminal history, warrants and active detainer records.
Achieved daily production goal 4 packets of with accuracy.
Correctional Casework Manager 3
Indiana Department of Correction
07.2017 - 01.2018
Managed caseload of 220 incarcerated individuals with motivation and positive reinforcement.
Administered assessments of needs and matched with appropriate resources for optimal results.
Training Officer
Indiana Department of Correction
07.2016 - 07.2017
Facilitated various new hire lesson plans.
Maintained accurate records of all completed trainings with average class size of 30 staff, ensuring compliance with industry regulations and standards.
Correctional Caseworker 4
Indiana Department of Correction
04.2015 - 07.2016
Managed caseload of 112 Incarcerated individuals with professional guidance and evidence-based practices.
Reduced recidivism rates through effective case management and personalized support services.
Correctional Officer
Indiana Department of Correction
05.2014 - 04.2015
Enhanced facility security by conducting regular inspections and addressing potential risks.
Supervised 212 incarcerated individuals by overseeing 2 correctional units.
Addressing incarcerated population in with firm, fair and consistent procedures.
Process Associate
Honda Manufacturing
10.2012 - 11.2013
Worked on production line performing A/B processes rotating every 2 hours.
Assembled products to meet production requirements and daily established quotas.
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief