Natasha Jones
Columbia,MD
Summary
Highly motivated and experienced assistant department manager with 20 years of success in the retail industry. Demonstrates effective leadership and inspires teams to surpass sales goals while enhancing customer satisfaction. Possesses exceptional communication and organizational skills, coupled with a talent for problem-solving and streamlining operations.
Overview
25
25
years of professional experience
Work History
Assistant Department Manager
Nordstrom
11.2014 - Current
- Manages Women's Specialized department which includes At Home, Active & Lingerie departments (3/2023-Current)
- Successful Women's Specialized Anniversary Event for 2024 with 3% increase
- Currently up year to date for Women's Specialized
- Women's & Men's Shoes department (6/2022-3/2023)
- Successful Women's & Men's Shoes Anniversary 2023 with 13% increase
- Salesperson from 11/2014-6/2022
- Supports staff results by communicating job expectations, planning and appraising job results
- Assists department manager in achieving department volume and productivity goals by developing and executing business plans
- Assists department manager in ensuring accurate inventory management and achieve shrinkage goals
- Coaches and counsels my team which helps with developing, coordination and enforcing systems, policies, procedures and productivity standards
- Utilized DYB (drive your business) flash reporting, business reviews, anniversary support and inventory preparations (Drawing schematics)
- Strong organizational and follow-through skills
- Ability to set and achieve sales goals
- Competitive dive and entrepreneurial confidence to succeed in commission -based environment
- Experience developing and maintaining productive relationships with department managers and store managers, divisional retail managers and other leaders
Co Manager, Store Manager
The Jones Group (Easy Spirit, Nine West, Bandolino)
08.1999 - 12.2013
- Assisted the Store Manager with staff development, effective sales execution, operations, merchandising, managing loss prevention and selling expense within the store
- Possessed extensive product knowledge, lead and inspired 8 store associates to achieve or exceed personal and store goals while committed to providing excellent guest service and full compliance with all company policies and procedures
- Assisted the Store Manager with effective recruiting, training, supervising and developing a highly qualified staff of 8 employees
Education
Associates Degree -
Wor Wic Community College
Salisbury, MD05.1994
Certificate - EKG Technician
Wor Wic Community College
Salisbury, MD05.1992
Diploma -
Woodbridge Business Institute
Salisbury, MD01.1992
Skills
- Effective Communication Skills
- Time Management
- Recruiting
- Loss Prevention
- Team Management
- Workplace Safety
- Employee Motivation
- Performance Coaching
- Teamwork and Collaboration
- Customer relationship development
- Interpersonal Skills
- Recruitment and hiring
- Staff Management
Accomplishments
- Nordstrom Customer Service All-Star 2021-2022 for going above and beyond to assist customer's and peers
- Received ADM Cash Call twice 2023 Women's Specialized
- Received ADM Cash Call 2022 Women's & Men's Shoes Department
Timeline
Assistant Department Manager
Nordstrom
11.2014 - Current
Co Manager, Store Manager
The Jones Group (Easy Spirit, Nine West, Bandolino)
08.1999 - 12.2013
Certificate - EKG Technician
Wor Wic Community College
Diploma -
Woodbridge Business Institute
Associates Degree -
Wor Wic Community College
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