NATASHA JONES
Duluth,GA
Summary
Strategic Accounts Receivable & Finance Leader with proven success in managing global receivables portfolios, strengthening cash‑flow performance, and developing high‑impact AR teams. Skilled in DSO optimization, complex dispute resolution, and portfolio risk management, with a leadership approach centered on coaching, talent development, and building scalable processes.
Overview
6
6
years of professional experience
Work History
AR Trade Receivables Supervisor
Fiserv Corp
Atlanta, GA
07.2023 - Current
- Lead and develop a global AR team of 10 (U.S. + offshore), driving coaching, performance management, and skill development that improved team productivity and accuracy. Your original résumé confirms this leadership scope: “Lead a global AR team of 10 (U.S. + offshore), driving performance, coaching, and operational excellence."
- Manage a $155M global trade receivables portfolio, overseeing billing integrity, collections strategy, credit risk, and executive reporting. Your uploaded document states: “Manage a $155M global trade receivables portfolio…”
- Deliver revenue forecasts, cash‑flow projections, and aging trend insights to CFO and senior finance leadership, supporting strategic decision-making.
- Strengthened dispute resolution processes by collaborating with Billing, Cash Application, and Account Management to resolve escalations and enhance customer experience.
- Implemented strategies that reduced DSO and increased collection efficiency across key segments.
- Launched and led a semi‑quarterly “Collections Blitz” initiative, reducing 90+ day aging by 20% in Q1 and achieving an additional 35% reduction by Q3, significantly improving overall aged debt performance.
- Introduced automation using Microsoft Copilot and Excel macros, reducing manual tasks and accelerating reporting cycles.
- Worked with EY consultants to develop process-improvement strategies and strengthen future‑state AR workflows.
Senior AR Team Lead
Mauser Packaging Solutions
Atlanta, GA
10.2022 - 07.2023
- Supervised a team of seven AR analysts managing a $20M key-account portfolio.
- Facilitated client and internal meetings to resolve disputes, enhancing alignment between AR, sales, and operations.
- Designed and delivered new analyst training programs, improving accuracy and productivity.
- Collaborated with vendor maintenance to establish credit limits, customer terms, and pricing structures, ensuring consistency and compliance.
- Streamlined collection processes, resulting in improved efficiency and reduced aging of accounts receivable.
Accounts Receivable Analyst
Ole Mexican Foods
Norcross, GA
06.2020 - 10.2022
- Managed high-volume B2B collections for major national retailers including Walmart, Target, Kroger, and Sysco.
- Collaborated with trade promotions and customer service teams to resolve deductions and discrepancies, ensuring timely collection of outstanding balances.
- Processed and applied payments across multiple systems, maintaining audit-ready documentation to support financial accuracy.
- Strengthened customer relationships through proactive communication and accurate reconciliation of accounts, enhancing overall customer satisfaction.
Skills
- Revenue Forecasting
- Portfolio Management
- Leadership & Team Development
- Process Improvement & Automation
- Analytics & Reporting
- Cross‑Functional Collaboration
- Stakeholder Communication & Executive Alignment
- Dispute Resolution & Root‑Cause Analysis
Timeline
AR Trade Receivables Supervisor
Fiserv Corp
07.2023 - Current
Senior AR Team Lead
Mauser Packaging Solutions
10.2022 - 07.2023
Accounts Receivable Analyst
Ole Mexican Foods
06.2020 - 10.2022