NATASHA JORDAN
Marietta,GA
Summary
Mission-driven executive dedicated to developing partnerships and key relationships in service of expanding the strategic visions of cause-driven organizations. High caliber leader adept at strategic planning, enrollment management, and recognizing large-scale recruitment opportunities and capitalizing on them. A higher education professional whose demonstrated acumen in strategy, systems change, process design, and facilitation strengthens institutions.
Overview
11
11
years of professional experience
Work History
Senior Director of Enrollment Management
Interdenominational Theological Center
Atlanta , Georgia
03.2022 - Current
- Supervise student success units: Admissions & Recruitment, Financial Aid, Student Life & Community Experiences, Health Relational Counseling, Chaplain, Student Support Services, Richardson Ecumenical Fellowship, and including the Student Christian League student leadership group.
- Active participation, at request of the President, in Executive Cabinet for institutional development and management of strategic planning, institutional budget management, accreditation assessment reporting, and enrollment management planning.
- Active appointment to help shape institutional policies on Executive Cabinet, Curriculum and Educational Policies Committee, Faculty Council, Admissions Committee, Committee on Global & International Studies, Enrollment Management Committee, and Board of Trustees-Academic Subcommittee.
- Lead and facilitate committee work on New Student Orientation Planning, Commencement Planning, Enrollment Management, and Admissions Marketing.
- Provide institutional coordination of 504/ADA accommodations-advising students of services, collection of official supporting medical documentation, maintenance of confidential student records relevant to 504/ADA needs, evaluation of 504/ADA accommodation recommendations, management of communication of 504/ADA accommodations as necessary with faculty and institutional staff on need-to-know bases.
- Selected by the President, at the recommendation of the Director of Institutional Effectiveness, to serve as institutional convener for SACS-COC and ATS accreditation reporting for standards related to admissions and student services.
- Coordinate management of student issues with five denominational president deans within institutional consortium in accordance with institutional, state, and federal regulatory policies.
- Conduct evaluation and resolution of grade appeals and formal student complaints.
- Collaborate with the Office of Institutional Research/Institutional Effectiveness to develop surveys for program assessments.
- Manage and evaluate all Unit Review Reports and budgets for the reporting units of the Office of Student Success.
- Coordinate online/campus services with Maintenance and Facilities, Financial Services, Institutional Technology, and the Office of Institutional Advancement to manage problem resolutions and customer care relations with students and external constituents.
- Create and execute Student Success strategic marketing campaigns.
- Update academic catalog and student handbook.
Director of Admissions, Recruitment
Interdenominational Theological Center
Atlanta, GA
10.2017 - 09.2021
- Ensure consistent operation of a team of admissions department employees in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies' standards and requirements
- Increased new student enrollment by 40% with improved marketing approaches, outreach strategies, referrals, and alumni engagement plans
- Responsible for developing, managing, and meeting strategic plans in order to obtain personal and departmental student population objectives
- Develop and manage the Admissions Office's recruitment and marketing plan with the purpose of promoting the ITC's visibility
- Partners with the Office of Institutional Advancement to build and manage fundraising opportunities, key partnerships, and sponsorship activations
- Complete weekly, yearly, and end-of-term reviews to assure results are monitored and team maintains acceptable results and level of service to students
- Partners with the Office of Financial Aid and other members of the Student Affairs team to facilitate comprehensive services to newly admitted and readmitted students
- Created and implemented forward-thinking retention initiatives to improve enrollment numbers
- Create and manage budget, staff accountability and metrics, including recruiting and team performance
- Implementation of new initiative entitled “TRIBE” for incoming student cohort during the first-year experience
- Connect students with internships with local community partners, agencies, and churches
- Plan, organize, and execute local and national events, including “pipeline to graduate school” connecting students from HBCU’s to the Interdenominational Theological Center.
National Admissions Manager
Career Education Corporation
Atlanta, GA
10.2016 - 10.2017
- Ensure consistent operation of a team of admissions advisors in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies' standards and requirements
- Enforced training and the consistent use of phone scripts, student interviewing questionnaire, telephone techniques, product knowledge, internal and external customer relations training
- Connect individual contributions with organizational and departmental goals to develop team commitment and motivate team members
- Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs.
Admissions / Student Services Manager
Zenith Education Group
Marietta, Ga
01.2015 - 09.2016
- Department and Student Ignite Ambassador Program
- Acted as primary liaison between the students and all appropriate College departments to facilitate a best-in-class student experience
- Continually communicated with at risk students by phone, email and in person in order to identify any potential concern and implement a successful solution
- Maintained a current listing of referral agencies that assisted students in areas such as childcare, housing, employment opportunities and transportation
- Recommended and facilitated communication with the CARE program who provided medical, psychological, and professional counseling services for referring students who needed help beyond school resources
- Achieved and exceeded assigned campus attrition, retention and re-entry budget and goals
- Organized and actively participated in student services activities including open house, orientation, graduation ceremonies, job fairs and other related events
- Developed and maintained student services workshop and events calendar.
Director of Admissions
Corinthians College
Marietta, GA
01.2011 - 01.2015
- Trained new team members on recruitment strategies and policies
- Led daily, weekly, and monthly admissions coaching, counseling and feedback sessions
- Implemented creative recruitment strategies within the admission policies and procedures manual
- Continually generated referral business exceeding company goals
- Primary contact to potential students with inquiries into a qualified career focused education and guide prospective student through every step of the enrollment completion process
- Actively participated in special recruiting activities including high school visits, college fairs and other promotional events
- Interviewed prospective students over the phone and in person, conducted campus tours as appropriate
- Guided student through the enrollment completion processes up to and including active attendance in class.
Education
Bachelor of Arts - Communications - Marketing, Public Relations, Advertising
Temple University
01.2005
Timeline
Senior Director of Enrollment Management
Interdenominational Theological Center
03.2022 - Current
Director of Admissions, Recruitment
Interdenominational Theological Center
10.2017 - 09.2021
National Admissions Manager
Career Education Corporation
10.2016 - 10.2017
Admissions / Student Services Manager
Zenith Education Group
01.2015 - 09.2016
Director of Admissions
Corinthians College
01.2011 - 01.2015
Bachelor of Arts - Communications - Marketing, Public Relations, Advertising
Temple University
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