Natasha Jude
Milwaukee,WI
Summary
Dynamic and reliable professional with a clean driving record and strong customer service skills, honed at SP Plus Parking. Proven ability to enhance customer satisfaction through efficient vehicle management and effective communication. Recognized for problem-solving and teamwork, consistently delivering exceptional service in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Valet
SP Plus Parking
09.2024 - Current
- Parked and retrieved vehicles efficiently, ensuring optimal customer satisfaction.
- Assisted customers with luggage and inquiries, enhancing overall service experience.
- Conducted vehicle inspections for damage, maintaining high standards of safety and care.
- Managed parking lot operations during peak hours, optimizing space utilization and flow.
- Collaborated with team members to address customer needs promptly and effectively.
- Implemented safety protocols to ensure secure handling of vehicles in diverse conditions.
- Built positive customer rapport for courteous, friendly and professional service.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
Driver
Northline Transport
09.2022 - 06.2023
- Operated various vehicles to ensure timely deliveries across designated routes.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed loading and unloading of cargo, adhering to proper handling procedures.
- Communicated with dispatch to report delays and adjust delivery schedules as needed.
- Maintained accurate logs of mileage, fuel usage, and delivery records for reporting purposes.
- Assisted in training new drivers on company policies and safe driving practices.
- Implemented efficient route planning to minimize fuel consumption and improve delivery times.
- Adhered to traffic regulations and safety protocols to ensure safe transportation of goods.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Driver
CFI
02.2017 - 07.2022
Sales Associate
Sears
08.2007 - 06.2017
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained visual merchandising standards by arranging displays to attract customer attention and boost sales.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Trained new associates on store policies, procedures, and customer service best practices.
- Conducted regular audits of stock levels to identify discrepancies and minimize losses.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Juneau Business High School
Milwaukee, WI06.2004
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Problem-solving
- Team collaboration
- Reliability and punctuality
- Clean driving record
- Professional appearance
- Multitasking and organization
- Valid Driver's license
- Physical fitness
- Team player mentality
- Time management
- Ability to follow directions
- Guest assistance
- Safety compliance
- Customer service
- Cash handling
- Vehicle parking and retrieval
- Stress tolerance
- Loading and unloading
- Parking expertise
- Standard vehicle operation
- Payment processing
Languages
English
Full Professional
Timeline
Valet
SP Plus Parking
09.2024 - Current
Driver
Northline Transport
09.2022 - 06.2023
Driver
CFI
02.2017 - 07.2022
Sales Associate
Sears
08.2007 - 06.2017
High School Diploma -
Juneau Business High School