Natasha Kalu
Onsite, Hybrid (Maryland, DC & Virginia) Not Accepting Remote At This Time!
Summary
Seasoned corporate executive with expertise in workplace experience, facilities, and operations administration. Currently overseeing a $20M P3 school contract, improving efficiency, occupant experience, and operational workflows. Skilled at leading and coordinating diverse teams across facilities and operations, ensuring alignment with company goals and brand excellence. Adept at implementing SOPs and ensuring polished, client-focused environments—managing not only the facilities operations, but the experience, the brand, and the feeling people get when they walk into the space. Seeking executive-level opportunities closer to home, leveraging multi-site facilities expertise.
Overview
12
12
years of professional experience
Work History
Director of Facilities, Regional
Honeywell Building Solutions
Prince George County, USA
04.2023 - Current
- Oversee operations for 8 P3 school campuses totaling 1.5M sq. ft. of indoor space (excluding 9 acres of outdoor facilities), managing multi-site maintenance, operations, and strategic planning while traveling 3.5 hours daily from Baltimore to Fort Washington area.
- Track and maintain comprehensive maintenance records, proactively closing loops on operational issues to ensure continuity, compliance, and workplace excellence.
- Serve as the “boots on the ground” representative of the Honeywell brand, providing polished professional presence while engaging directly with staff, faculty, political stakeholders, and external partners, reporting to executive leadership based in Canada.
- Act as the bridge of communication between political stakeholders, boards, faculty, and executive leadership, maintaining transparency and organizational reputation during emergencies and high-profile events.
- Planned and executed large-scale events for the Blueprint Schools Program, including open houses and VIP functions with the Mayor, Board Members, and other notable guests
- Implemented digital signage and visitor registration kiosks, streamlining front desk operations and enhancing staff and student experience.
- Integrated smart office features, including automated climate controls, digital clocks, and self-service stations, improving operational consistency across all sites..
- Developed polished occupant training modules and workshops, educating staff and faculty on smart building systems to enhance adoption and daily operations.
- Managed budgets for daily operations and project improvements, working within financial constraints to ensure timely completion of maintenance needs and construction updates, including adjustments from change orders.
- Led bi-weekly stakeholder reviews and executive briefings, ensuring alignment between facility operations and company goals.
- Directed site safety programs, reducing incident rates by 25% and ensuring compliance with HSE and SOS protocols.
- Current project management and build-out: Expanding office spaces into warehouse loading areas, installing floating cubicles, new flooring, walls, and materials, acting as project manager while maintaining operational continuity.
Commercial Property Manager
Baltimore Building Services, JP
Baltimore, Maryland
02.2018 - 04.2023
- Managed Class A mixed-use properties totaling 300K sq. ft. of office and retail space, overseeing daily operations, tenant relations, and front-of-house service delivery.
- Directed concierge and security teams, implementing professional dress codes and service standards that elevated tenant and visitor experience.
- Designed and executed building-wide security upgrades, including cameras in blind spots and remote monitoring; personally responded to incidents to ensure 24/7 building safety.
- Refreshed the property’s aesthetic appeal by replacing outdated furniture and commissioning professional photography for leasing collateral.
- Introduced a new building website and digital pitch books, enhancing marketing outreach and leasing engagement.
- Led property tours for prospective tenants, showcasing the full-service Class A building with 19 floors of office space and ground-level retail.
- Oversaw the annual $4M operating budget, monitoring HVAC, janitorial, concierge, security, landscaping, and other operational expenses, scaling budgets efficiently while maintaining cost controls.
- Partnered with corporate accounting to complete Common Area Maintenance (CAM) reconciliations, personally distributing semi-annually and answering tenant inquiries.
- Guided the property through pandemic safety measures, including sanitizer stations, masks, health signage, and temperature checks, educating tenants on proper protocols.
- Managed crises during the May–June 2020 George Floyd protests, providing real-time reporting, coordinating same-day board-ups, and executing expedited glass replacement for affected retail units.
- Implemented a restorative action plan following a building flood caused by a rooftop leak, coordinating with project managers, contractors, and vendors to renovate affected units with updated finishes, leaving tenants satisfied and operations running smoothly.
- Mini-build-out project: Converted a large closet space into a micro gym, enhancing tenant amenities and workplace experience.
- Coordinated monthly ownership touchpoints to review budget adherence, expense tracking, and upcoming projects, providing clear reporting and accountability.
Corporate Receptionist / Administration Manager
The Neighborhood Development Company
District of Columbia, USA
06.2013 - 01.2018
- Served as the trusted front-line representative, managing reception, office operations, and vendor coordination for a small but rapidly growing team of 5–8 employees.
- Supported all administrative functions, including AP/AR in QuickBooks, supply orders, and daily office logistics.
- Groomed and mentored by founder Adrian G. Washington, gaining exposure to strategic planning, project execution, and high-level operational decisions while providing essential administrative support
- Supported the Project Manager and Acquisitions Manager with research, documentation, and workflow coordination.
- Coordinated groundbreaking ceremonies, ribbon-cuttings, and community/government events, setting up chairs, microphones, photography, and operational logistics
- Oversaw daily office maintenance and janitorial services, implemented office security protocols, and ensured a polished, professional environment
- Facilitated new hire orientations, set up workstations, and ensured employees understood company policies and operational procedures
- Supported the company’s expansion from small-scale operations to larger mixed-use and high-rise developments, providing consistent administrative support and operational continuity.
- Company Context: Adrian G. Washington founded NDC to revitalize the Georgia Avenue corridor in Washington, DC. The firm executed numerous affordable and luxury housing projects, commercial properties, and community initiatives. The company ceased operations in 2024 after 25 years of service.
Education
Bachelor of Arts - Hospitality Management
Stratford University
Skills
- Workplace Experience & Operations – Leading front-of-house, concierge, and office teams; creating smooth, efficient workflows across multi-site facilities
- Facilities Management – Overseeing campuses and offices, implementing smart systems, digital signage, and visitor kiosks to enhance daily operations and occupant experience
- Compliance & Safety Oversight – Establishing safety protocols, evacuation plans, fire drills, and emergency procedures to ensure staff and tenant safety
- Skilled at leading and coordinating diverse teams across facilities and operations, ensuring alignment to achieve company goals and uphold brand excellence
Timeline
Director of Facilities, Regional
Honeywell Building Solutions
04.2023 - Current
Commercial Property Manager
Baltimore Building Services, JP
02.2018 - 04.2023
Corporate Receptionist / Administration Manager
The Neighborhood Development Company
06.2013 - 01.2018
Bachelor of Arts - Hospitality Management
Stratford University
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