Natasha Keene
Wagram,NC
Summary
Dedicated CNA1 with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA1
Primary Health Choice
2011.01 - Current
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of 11+ residents under long-term care.
- Delivered high-quality care to [Type30] patients in hospital facility.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Cna1
First Health Moore Regional Hospital
2021.07 - Current
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of 38+ residents under long-term care.
- Delivered high-quality care to 38 patients in hospital facility.
- Followed directions of licensed nurses to administer medications and treatments.
CNA1/Front Desk Receptionist
Scotland Memorial Hospital
2022.11 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected cash or card payments, processed transactions and updated relevant records.
Education
GED -
Richmond Community College
Hamlet, NC05.2004
Skills
- Persuasion
- Email Decorum
- Scheduling Management
- Telephone Etiquette
- Filing System Software
- Email Software
- Social Perceptiveness
- Service-Orientation
- Speaking
- Greet Guests
- Packaging and Mail Receiving
- Setting Reservations
- Web Browser Software
- Customer Service
- Scheduling
- Referral Coordination
- Judgment and Decision-Making
- Bookkeeping Support
- Technical Support
- Multi-Line Telephone Systems
- Team Collaboration
- Filing
- Office Management
- Administrative Skills
- Scheduling Appointments
- Confirming Transactions
- Office Supply Ordering
- Critical Thinking
- Strategic Planning
- Effective Planning
- Microsoft Excel
- Complex Problem-Solving
- Microsoft Outlook
- Time Management
- Bank Deposits
- File Documents
- Active Listening
- Process Payments
- Front Desk Operations
- Visitor and Customer Relations
- Call Forwarding
- Inquiry Requests
- Telephone Reservations
- Follow-Up Calls
- Setting Up Referrals
- Strong Clinical Judgment
- Medical Screening
- Patient Rights
- Medical Laboratory Procedures
- Performing EKGs
- Medical Consultation
- Nursing Assignments
- Diabetes and Nutrition Education
- Maintaining Patient Safety Standards
- Vision Screening
- Diagnostic Test Ordering
- Personal Care Needs
Certification
- Licensed CNA1 - 2010
- Phlebotomist Training - 2021
Timeline
CNA1/Front Desk Receptionist
Scotland Memorial Hospital
2022.11 - Current
Cna1
First Health Moore Regional Hospital
2021.07 - Current
CNA1
Primary Health Choice
2011.01 - Current
GED -
Richmond Community College
- Licensed CNA1 - 2010
- Phlebotomist Training - 2021
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