Natasha Kemp
Burien,WA
Summary
A self-motivated candidate with five years of experience managing leave of absence programs in a fast-paced environment. A detail-orientated team player who successfully manages multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Leave and Disability Administrator
Alaska Airlines
10.2022 - 02.2024
- Subject matter expert in FMLA, STD/LTD, medical, state, and federal benefits programs, focusing on compliance.
- Scheduled and tracked ADAA meetings with employees, third-party vendors, and management.
- Developed and maintained positive relationships with external vendors to establish trust and rapport.
- Troubleshoot employee concerns and recommended corrective actions to resolve escalated issues.
- Partnered with senior leadership and HR to establish and develop company policies and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
Medical and Disability Administrator
Alaska Airlines
12.2019 - 10.2022
- Managed, processed, and audited approximately 150-200 cases of FMLA, medical, STD/LTD, military, worker’s compensation, state, and federal leave of absence.
- Worked with third-party vendors to ensure accuracy and tracking of leaves.
- Fielded employee inquiries related to health benefits, vacation, sick leave, and employee assistance.
- Created and updated Standard Operating Procedure manuals.
Pilot Contract and Admin. Specialist
Alaska Airlines
10.2017 - 12.2019
- Tracked and maintained Pilot’s seniority list and distributed updates to management.
- Supported Pilots and Flight Operations Division in administering leave of absence.
- Assisted with onboarding new pilots and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel.
Flight Attendant Performance Supervisor
Alaska Airlines
07.2014 - 10.2017
- Supervised Flight attendants' job performance and attendance concerns while conducting timely investigations.
- Supported and collaborated with Labor, Legal, and Human Resources regarding compliance and regulatory concerns.
- Cultivated positive rapport with Union leaders and Inflight leadership to maintain healthy communication.
Skills
- Customer Service
- Attention to Detail
- Data Confidentiality
- Interpersonal Skills
- Complex Problem-Solving
- Cross-Functional Teamwork
- Policy Implementation
- Customer Relationship Management (CRM)
Additional Information
Currently enrolled at Western Governors University, 04/01/2024, BS, BA, Human Resources Management
Certification
Certified Leave Management Specialist
Timeline
Senior Leave and Disability Administrator
Alaska Airlines
10.2022 - 02.2024
Medical and Disability Administrator
Alaska Airlines
12.2019 - 10.2022
Pilot Contract and Admin. Specialist
Alaska Airlines
10.2017 - 12.2019
Flight Attendant Performance Supervisor
Alaska Airlines
07.2014 - 10.2017
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