Natasha Kenney
Orange Park
Overview
11
11
years of professional experience
Work History
Members Services Specialist
VyStar Credit Union
Jacksonville
09.2014 - Current
- Respond to in-bound member service calls
- Performing member transactions including:
- Wire Transfers
- Internet Banking
- Password reset
- Check and ACH stop payments
- Opening certificate of deposits
- Proficient in managing all types of calls in addition to completing the required Computer Based Training courses
- Submit member number consolidation requests
- Knowledgeable of deposit products and services
- Respond to emails and calls in phone queue within company guidelines
- Complete file maintenance and monthly reporting for incorrect information on inactive accounts.
- Supported deposit services QCing documents in Laser Fiche
- Proficient in listening and communication skills via telephone, use professional and proper etiquette while speaking to clients
- Motivated, devoted to accuracy, detail oriented, able to solve problems and use critical thinking
- Proficient in Microsoft office products
- Skilled using document imaging system, Right Fax, and other technology
Education
Bachelor's Degree - Communications
University of North Florida
FL04.2010
Skills
- Quality Control
- Listening Skills
- Communication Skills
- Professional Etiquette
- Attention to Detail
- Problem Solving
- Critical Thinking
- Microsoft Office
- Document Imaging Systems
- Right Fax
- Technology Skills
Timeline
Members Services Specialist
VyStar Credit Union
09.2014 - Current
Bachelor's Degree - Communications
University of North Florida