Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Associations
Topclients
Volunteer Experience
Affiliations
Timeline
Generic

Natasha Khafaji

Ashburn,VA

Summary

Dynamic and results-driven professional with 28 years of diverse experience in business leadership, strategic sales, and operational excellence. Proven expertise in driving revenue growth, managing high-profile accounts, and spearheading complex projects. Adept at optimizing business processes, leading cross-functional teams, and delivering customer-focused solutions across luxury retail, construction, and corporate sectors. A visionary leader with a history of exceeding targets, enhancing operational efficiency, and delivering innovative solutions that align with organizational goals. Ready to leverage a broad skill set to deliver impactful results in administrative and operational roles.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Founder/Creative Director

AlAliGems Jewelry, LLC
Ashburn, VA
08.2018 - Current
  • Since its establishment in 2018 as a sole proprietorship, AlAliGems has become an accomplished company.
  • Developed high-quality, luxury grade Persian gems to cater for international markets
  • Developed and launched a website at http://www.alaligems.com
  • Developed marketing strategies based on data and analytics to boost brand visibility.
  • Safeguarded customers' privacy and processed their purchase information with care.
  • Handled customer inquiries or concerns related to product details, shipping and delivery, and product care using multiple communication platforms such as messenger chatbox, phone calls, and the company website.
  • Ensured the efficient operation of the website by overseeing product listing activities, including detailed descriptions and categorization, in addition to troubleshooting technical problems.
  • Managed all financial transactions and accounting tasks efficiently through the use of QuickBooks.
  • Managed all aspects of event planning, including production design, logistics, and technical setup during successful product exhibitions over a year.
  • Enhanced brand awareness by providing tailored customer service during face-to-face engagements.
  • Consistently surpassed the yearly revenue target of $25K.

Sales Account Executive

Johnson Control, Inc
Manhattan, USA
04.2010 - 03.2021
  • Demonstrated a track record of generating $6M in annual Book of Business revenue.
  • Managed $8 million key account for Johnson Controls, overseeing service agreements, retrofit projects, and new equipment installations across multiple facilities. Developed strong relationships with VPs in operations, finance, and business departments. Led monthly meetings to resolve outstanding AR and present upgrade initiatives, such as a $6 million control system upgrade.
  • Managed national and high-profile accounts, which included esteemed establishments such as New York City Community Colleges, Verizon, and JFK Airport.
  • Achieved a 5% boost in sales by skillfully managing accounts and cultivating solid client partnerships.
  • Provided personalized product solutions based on each client's financial constraints.
  • Served as the Johnson Controls - NY Branch Chairperson for the Women's Global Network and actively participated in PWC (Professional Women in Construction) - NYC, along with the Asia and The Pacific Association.

Construction Office Administrator

Azizy Construction and Design
New York , NY
12.2008 - 03.2010
  • Oversaw and executed day-to-day administrative tasks in the office.
  • Handled all incoming calls professionally and directed them either to the relevant personnel or department, while taking messages when necessary.
  • Provided data entry support into financial tracking system, assisting with budget preparation.
  • Coordinated all travel logistics for staff members, such as flight bookings, hotel reservations, and car rental services.
  • Streamlined team members' schedules through efficient use of appointment management software platform.
  • Managed access control for restricted office zones using visitor badges.

Sales Associate

Tiffany & Co.
New York, NY
01.2006 - 12.2008
  • Established and maintained customer rapport, resulting in increased loyalty.
  • Offered guidance to customers on product selection, sizing, and styling.
  • Demonstrated proficiency in point-of-sale processing for seamless customer experience
  • Managed and tracked stock levels through routine inventory audits.
  • Achieved increased sales revenue by effectively incorporating customer feedback into upselling strategy.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in the market place.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Developed trusting relationships with customers by making personal connections.

Office Manager/Operations Coordinator

The Physician's Advocate
Fort Lauderdale, FL
02.2003 - 12.2005
  • Developing office policies and procedures to optimize productivity
  • Assisted in budget preparation, forecast creation, and financial statement development.
  • Spearheaded the supervision and organization of staff schedules, ensuring efficient task delegation.
  • Managed logistics for meetings, conferences, traveling schedules, and department functions.
  • Offered comprehensive assistance to the management team that included preparation of reports and presentations.
  • Managed and resolved customer inquiries promptly while fostering favorable interactions.
  • Managed company events, encompassing organizing team-building activities, as well as planning holiday parties.
  • Reconciled bank statements and generated journal entries for general bookkeeping tasks.

Underwriting Assistant

Florida Healthcare Providers Insurance Exchange
Weston , FL
10.2001 - 02.2003
  • Streamlined administrative functions related to processing new business, renewals, endorsements, cancellations and reinstatements.
  • Performed application reviews to validate accuracy and completeness of information.
  • Prepared reports for management review by compiling information from underwriting files.
  • Verified financial information of policyholders to accurately calculate premiums.
  • Efficiently prepared document requirements for underwriting evaluations and synthesized key findings.
  • Worked alongside other departments, including Claims and Accounting, when required.

Administrative/Operations Manager

Trammell Crow Company
Fort Lauderdale, FL
10.1996 - 09.2001
  • Managed end-to-end logistics and seamless integration of two offices into a new consolidated space
  • Supported the successful execution of a luxury office tower project by assisting with planning and operations for construction projects.
  • Handled essential administrative duties including managing account receivables, overseeing payroll processing, and managing correspondence.
  • Coordinated effectively between clients and HR department for smooth communication, meeting schedules, and streamlined payroll administration.
  • Assisted in marketing campaigns by developing persuasive materials which drove leads to closures.
  • Prepared transaction-related lease agreements, closing documents, and legal contracts.
  • Worked closely with architects and engineers to develop construction plans for new projects.
  • Facilitated property tours by scheduling and coordinating appointments for buyers or tenants.

Education

Bachelor of Business Administration - Business Administration And Management

New York University
New York, NY
05-2018

P & C License - Property & Casualty

Florida School of Insurance
Fort Lauderdale, FL
04-2001

L&H License - Life & Health

Florida School of Insurance
Fort Lauderdale
11-2000

Real Estate License - Real Estate

Kaplan Real Estate
Virginia

Skills

Technical Skills: Technologically Proficient, Google Analytics, Presentation Software

Customer Relationship Management: Customer Service, Lead Generation and Nurturing, Customer Engagement, Objection Management, Conflict Management

Sales and Marketing: Strategic Selling, Closing Skills, Marketing, Market Research & Analysis, Revenue Generation

Business and Financial Management: Business Administration, Financial Management, Cash Flow Management, Contract Management, Financial Administration

Leadership and Team Management: Staff Management, Team Leadership, Recruitment and Hiring, Talent Acquisition, Performance Assessments

Project and Operations Management: Operations Management, Project Management, Process Improvements

Consulting and Advisory: Consulting, Corporate Governance, Industry Expertise, Business Planning

Certification

  • Marketing, Business Analytics Training - Milwaukee
  • Building Automation and Controls Training - Milwaukee
  • HVAC Training - Air Handling, Chillers, Ducted System - Texas
  • VRF Training (Variable Refrigerant Flow) - Texas
  • Energy Management Training - NYC
  • Building Security, Fire Detection, Fire Suppression - Florida
  • Industrial Refrigeration - NYC

Accomplishments

  • UMAA Conference Road Trip, Ahlulbayt Television Network, 07/01/13
  • Sales Growth, Completed the year at 196% of gross profit goal and grew an undervalued territory through new business., 2020
  • Sales Growth, 100% percent of my sales goal, growing my territory 28% for the year., 2021
  • The Women of Valor Award (NYC), 2016

Associations

  • PWC (Professional Women In Construction) - NYC
  • Women's Global Network Johnson Controls - NY Branch Chairperson
  • Asia and The Pacific Association Johnson Controls
  • SYNERGY - Community for Young Professionals

Topclients

  • Empire State Building, NYC
  • Hudson Yards, NYC
  • New York City Health & Hospital, NYC (11 Hospitals, 30 Gotham Health Centers, 5 Long Term Centers)
  • The City University of New York, NYC (25 Campuses)
  • JFK Airport, NY (Terminal 1, 4, 5, 7, 8)
  • Verizon National Account - NYC

Volunteer Experience

  • Johnson Control Bly Sky Involve, Leader for NYC Branch, Work with local non-profit organizations, and schools to support environmental stewardship, social service, or education.
  • St. Francis Food Pantries, Annually Peanut Butter & Jelly Sandwich Making Day (Corporation Engagement)
  • Feeding America Organization, Holiday Food Bank Volunteer

Affiliations

I am passionate about entrepreneurship, having successfully launched my own jewelry brand and working towards expanding into fashion and fragrance lines. My love for design spans both interior and exterior aesthetics, driven by my appreciation for nature and creativity. I am deeply committed to humanitarian work and aim to make a meaningful difference in the world through various projects. I enjoy staying intellectually curious through reading, exploring museums, and engaging in meaningful conversations with people from all walks of life. With a dedication to personal development, spirituality, and psychology, I continuously seek new ways to learn, innovate, and contribute to the betterment of society.

Timeline

Founder/Creative Director

AlAliGems Jewelry, LLC
08.2018 - Current

Sales Account Executive

Johnson Control, Inc
04.2010 - 03.2021

Construction Office Administrator

Azizy Construction and Design
12.2008 - 03.2010

Sales Associate

Tiffany & Co.
01.2006 - 12.2008

Office Manager/Operations Coordinator

The Physician's Advocate
02.2003 - 12.2005

Underwriting Assistant

Florida Healthcare Providers Insurance Exchange
10.2001 - 02.2003

Administrative/Operations Manager

Trammell Crow Company
10.1996 - 09.2001

Bachelor of Business Administration - Business Administration And Management

New York University

P & C License - Property & Casualty

Florida School of Insurance

L&H License - Life & Health

Florida School of Insurance

Real Estate License - Real Estate

Kaplan Real Estate

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Natasha Khafaji