Natasha King
Irving,TX
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Engaging and patient ISS Teacher committed to promoting safe learning environment for all. Detail-oriented and compassionate with extensive knowledge in various subjects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Group Leader
YMCA-Afterschool care
Irving, TX
09.2023 - Current
- Assisted with planning, organizing and executing special events.
- Ensured compliance with safety regulations while leading activities.
- Maintained accurate records of attendance and program outcomes.
- Collaborated with other staff to provide a comprehensive support system.
- Provided feedback to parents and guardians about their child's development within the program.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
ISS Teacher
Irving ISD-Lamar Middle School
Irving, TX
08.2023 - Current
- Supported students throughout academic instruction and assignments.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Took class attendance and recorded absences.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
Customer Service Associate I
TTEC-Work from Home
Englewood, CO
01.2022 - 07.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Offered resolutions to de-escalate calls and solve customer issues.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Updated customer accounts, addresses and contact information within call management databases.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Education
Associate of Applied Science - Education
Bryant And Stratton College - Newport News
Newport News, VA01-2025
High School Diploma -
Commerce High School
Commerce, TX09-2000
Skills
- Great Eye for Detail
- Data Entry Experience
- Data Entry Background
- Excellent Spelling Skills
- Documentation Preparation
- 40 WPM
- Data Entry
Certification
CPR Certification
HSI Pediatric First Aid
Timeline
Group Leader
YMCA-Afterschool care
09.2023 - Current
ISS Teacher
Irving ISD-Lamar Middle School
08.2023 - Current
Customer Service Associate I
TTEC-Work from Home
01.2022 - 07.2023
Associate of Applied Science - Education
Bryant And Stratton College - Newport News
High School Diploma -
Commerce High School
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