Natasha King
Grand Prairie,TX
Summary
To secure a Customer Service role in a dynamic company that offers opportunities for professional growth and advancement. Enthusiastic Camp Counselor with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Camp Counselor
YMCA of Greater Dallas
09.2023 - Current
- Provided emotional support to campers in times of need, demonstrating empathy and understanding for individual struggles while promoting healthy coping strategies.
- Collaborated with fellow counselors to design innovative programming that catered to varying age groups and skill levels.
- Supported camp leadership in maintaining an organized schedule, ensuring timely transitions between daily events.
- Promoted personal growth and development for campers through targeted goal-setting and progress assessments.
- Encouraged teamwork among campers by facilitating group games and cooperative challenges designed around building trust and communication skills.
- Enhanced camper experience by developing fun and engaging group activities.
- Implemented rules and regulations to enforce discipline and compliance.
ISS Aide
Irving ISD-Lamar
08.2023 - Current
- Assist in correcting students’ behavior, when a teacher sends a referral for bad behavior.
- Substituting for teacher’s absence
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Customer Service Advocate
TTEC
01.2022 - 07.2023
- Taking inbound calls from Patient’s that need to make appointments through CVS Minute clinic for an illness.
- Cancelling appointments
- Documenting Complaints
- Updating CRM(epic) systems
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Associate of Applied Science - Early Childhood Education
Bryant Stratton College
Online01.2025
High School Diploma -
Commerce High School
Commerce05.2000
Skills
- Microsoft Word
- Microsoft Outlook
- CRM(medical)
- AS400
- Typing 35-40wpm
- Google docs
- Microsoft Excel
- PowerPoint
- Clerical
- Fax Machine
- Copier
- Role Modeling
- Teaching techniques
- Safety awareness
- Outdoor Skills
- Youth Mentoring
- Problem-Solving
- Team Leadership
- Child Supervision
- CPR
- First Aid
- Emergency Procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Alternateemail
nrking1981@icloud.com
Certification
- Certified Group leader, YMCA - Present
- Certified Texas Educator,Irving ISD -Present
Timeline
Group Camp Counselor
YMCA of Greater Dallas
09.2023 - Current
ISS Aide
Irving ISD-Lamar
08.2023 - Current
Customer Service Advocate
TTEC
01.2022 - 07.2023
Associate of Applied Science - Early Childhood Education
Bryant Stratton College
High School Diploma -
Commerce High School
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