Natasha King
Spring,TX
Summary
. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Willrich- Dennett Transport LLC
Houston, TX
01.2014 - Current
- Managed administrative tasks efficiently, including scheduling appointments, organizing files, and handling correspondence.
- Coordinated office operations by maintaining supplies, managing incoming calls, and greeting visitors.
- Assisted with the preparation of documents, presentations, and reports for meetings.
- Utilized software tools, such as Microsoft Office and Google Workspace, to streamline administrative processes and improve efficiency.
Customer Service Support
Safetech USA
Humble, TX
09.2022 - 04.2024
- Provided exceptional customer service support by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Effectively communicated with customers via phone, email, and chat to assist with product inquiries, order tracking, and problem resolution.
- Developed expertise in company products and services to provide accurate information and recommendations to customers.
- Maintained detailed records of customer interactions and transactions in the CRM system to track issues and trends.
- Collaborated with cross-functional teams to escalate complex issues and coordinate resolutions for customers.
Operations Manager
Driving Momentum Inc
Houston, TX
02.2017 - 01.2022
- Facilitated the recruitment process by posting job openings, screening resumes, and scheduling interviews.
- Managed employee records and documentation, ensuring compliance with company policies and regulations.
- Assisted in the onboarding process for new hires, including orientation sessions and paperwork completion.
- Prepared reports and presentations related to HR metrics, such as turnover rates and training initiatives.
Practice Manager
Preventice Services, LLC
Houston, TX
09.2015 - 01.2017
- Oversaw the daily operations of the practice, ensuring smooth workflow and efficient patient care delivery.
- Managed scheduling of appointments, staff assignments, and patient flow to optimize resource utilization.
Verification Specialist
Disa Global Solutions
Houston, TX
10.2014 - 08.2015
- Conducted thorough verification processes to ensure accuracy and validity of information provided by clients.
- Utilized various tools and databases to verify data related to employment, education, and professional credentials.
- Communicated effectively with clients and stakeholders to clarify discrepancies and resolve issues promptly.
- Maintained detailed records of verification activities and outcomes for documentation and audit purposes.
Medical Records Coordinator/ Dispatch Support
Preferred Homecare DME
Houston, TX
05.2012 - 10.2014
- Coordinated and managed medical records, ensuring accuracy, confidentiality, and compliance with regulatory requirements.
- Facilitated the dispatch process by organizing and prioritizing medical records for timely delivery to healthcare providers.
- Maintained detailed logs and documentation to track the handling and distribution of medical records accurately.
Dispatcher/Customer Service
Metro
Houston, TX
05.2011 - 05.2012
- Managed incoming service requests and dispatched field technicians efficiently to address customer needs promptly.
- Provided exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction throughout the service process.
- Communicated effectively with both customers and technicians to relay important information, updates, and service instructions in a timely manner.
Airport Sales Agent
Continental Airlines
Houston, TX
02.2000 - 05.2011
- Assisted passengers with ticketing, check-in, and boarding procedures in accordance with airline policies and procedures.
- Processed ticket sales, upgrades, and changes to flight reservations accurately and efficiently.
Education
Diploma -
Westfield High School
Houston, TX05-2000
Some College (No Degree) -
Ashford University
San Diego, CASkills
- Office Administration
- Data Entry
- Critical Thinking
- 10-key proficiency
- Microsoft
- Multitasking and prioritization
- Payroll and benefits administration
- Inbound and Outbound Calling
- Customer Service
Timeline
Customer Service Support
Safetech USA
09.2022 - 04.2024
Operations Manager
Driving Momentum Inc
02.2017 - 01.2022
Practice Manager
Preventice Services, LLC
09.2015 - 01.2017
Verification Specialist
Disa Global Solutions
10.2014 - 08.2015
Administrative Assistant
Willrich- Dennett Transport LLC
01.2014 - Current
Medical Records Coordinator/ Dispatch Support
Preferred Homecare DME
05.2012 - 10.2014
Dispatcher/Customer Service
Metro
05.2011 - 05.2012
Airport Sales Agent
Continental Airlines
02.2000 - 05.2011
Diploma -
Westfield High School
Some College (No Degree) -
Ashford University
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