Natasha Knorr
Professional
Rochester ,New York
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Business Office Representative
Rochester Regional Health System
12.2024 - Current
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Delivered emotional support to patients and families.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Streamlined office operations by implementing efficient document management and filing systems.
- Demonstrated excellent problem-solving abilities when faced with unforeseen challenges or obstacles within daily tasks.
- Ensured accurate record keeping by diligently maintaining up-to-date contact databases for clients and vendors.
- Reduced errors in data entry tasks through meticulous attention to detail and thorough quality checks.
- Promoted a positive workplace culture through active participation in team-building activities and events.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Medical Billing Specialist
Anesthesia Associates of Rochester
09.2023 - 12.2024
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Evaluated patients' financial status and established appropriate payment plans.
CPR Instructor
American Heart Association
11.2018 - 02.2020
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to revenue growth by assisting in the preparation of sales presentations and proposals.
- Maintained computers, telephone systems, copiers and fax machines.
- Achieved cost savings through effective negotiation with vendors for office supplies and services.
- Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
- Incorporated diverse teaching methods to accommodate various learning styles, improving overall comprehension levels among students.
- Increased community awareness of CPR importance through public workshops, presentations, and seminars.
- Promoted a safe learning environment by maintaining proper equipment maintenance, cleanliness, and usage protocols during practice sessions.
- Optimized class sizes to facilitate personalized instruction while maintaining accessibility for community members seeking certification or recertification opportunities.
- Enhanced student retention of CPR knowledge through scenario-based training exercises and demonstrations.
- Ensured compliance with American Heart Association guidelines in all aspects of CPR course delivery.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Evaluated students' competencies through written assignments and examinations.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
EMT
American Medical Response, AMR
04.2016 - 09.2018
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Followed all safety protocols and took necessary precautions while providing care.
Education
Emergency Telecommunications Operator - Emergency Medicine
REOC Suny Brockport
Rochester, NY02.2021
Emergency Medical Technician - Emergency Medicine
REOC Suny Brockport
Rochester, NY04.2016
GED - Modern Languages
The Family Leaning Center
Rochester, NY08.2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Decision-making
- Organization and time management
- Problem resolution
Timeline
Business Office Representative
Rochester Regional Health System
12.2024 - Current
Medical Billing Specialist
Anesthesia Associates of Rochester
09.2023 - 12.2024
CPR Instructor
American Heart Association
11.2018 - 02.2020
EMT
American Medical Response, AMR
04.2016 - 09.2018
Emergency Telecommunications Operator - Emergency Medicine
REOC Suny Brockport
Emergency Medical Technician - Emergency Medicine
REOC Suny Brockport
GED - Modern Languages
The Family Leaning Center
Similar Profiles
Mara DeCarrMara DeCarr
CCMA at Rochester Regional Health SystemCCMA at Rochester Regional Health System
Victor ZenoVictor Zeno
Executive Director at Rochester Regional Health SystemExecutive Director at Rochester Regional Health System
Brittany DeRidderBrittany DeRidder
Certified Nursing Assistant at Rochester Regional Health SystemCertified Nursing Assistant at Rochester Regional Health System
Anthony PriviteraAnthony Privitera
Area Technical Operations Manager at Fresenius Medical Care NAArea Technical Operations Manager at Fresenius Medical Care NA
Anthony CaoAnthony Cao
Coffee Master at StarbucksCoffee Master at Starbucks