Natasha Kumar
Summary
Highly enthusiastic customer service professional with 12 years client interface. Experienced TCO bringing 1 year of quality performance in customer service supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Hallmark Aviation Services For Virgin Atlantic
03.2016 - Current
- Managing the TCO department, from recruiting, training, verifying and getting them licensed.
- Manage gate, ramp and cabin services for each flight.
- Worked successfully with diverse group of coworkers to accomplish goals and addressed issues related to customers and agents.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Completed bi-weekly payroll for 38 employees.
- Coached employees through day-to-day work and complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
Senior Supervisor
Subway
08.2013 - 03.2016
- Excelled in exceeding daily credit card application goals
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Managed quality communication, customer support and product representation for each client
- Assisted customers with store and product complaints
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Legal Clerk
Parshotam Lawyers
11.2010 - 05.2013
- Filled up the position of the receptionist in their absences and directed all incoming calls to appropriate staff members
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
- Organized and maintained law libraries, documents and case files
- Photocopied all correspondence, documents and other printed materials
- Processed and distributed invoices to bill clients
- Composed and revised legal documents, including letters, depositions and court documents
- Proofed documents and submitted to attorneys for review
- Recorded and monitored court appearance dates
- Assisted other legal clerk in doing company and title searches, filing legal documents in court.
Education
High School Diploma -
Dayanand Angelo Vedic
FijiIntermediate Examination -
Elementary School -
Mahatma Gandhi Memorial Primary School
Skills
- Microsoft Excel, Word and Outlook
- Inventory Management
- Excellent communication and Interpersonal skills
- Customer Relations
- Filling Legal letters
- Airfield safety
- Load and weight Calculation
- Reliable and trustworthy Leadership
- Ticketing/Checking In Specialist
- Operational Management
- Flight Management
- Staff Development and Training
- Team Leadership
- Work Prioritization
- Multitasking and Organization
- Handling Complaints
- Staff Scheduling
- Delegating Work
- Staff Training
- Staff Management
- Complaint resolution
- Payroll Administration
Timeline
Customer Service Supervisor
Hallmark Aviation Services For Virgin Atlantic
03.2016 - Current
Senior Supervisor
Subway
08.2013 - 03.2016
Legal Clerk
Parshotam Lawyers
11.2010 - 05.2013
High School Diploma -
Dayanand Angelo Vedic
Intermediate Examination -
Elementary School -
Mahatma Gandhi Memorial Primary School
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