Natasha Laguerre
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Quality Assurance Tester
AccessWorks Knowability
Austin, TX
02.2019 - Current
- Tracked disability, assistive technology use, age, and geographical location.
- Conducted user testing with people with disabilities including blindness, deaf or hard-of-hearing, mobility impairments, and cognitive disabilities.
- Contributed to user interface accessibility databases of websites, mobile applications, and computer programs for people with disabilities.
- QA Testing also included participation in projects for a New York firm compiling research and information about user routines, daily functions, motivations and product interactions
Customer Service Representative
InspiriTec Inc
Philadelphia, PA
09.2020 - 03.2024
- Initialized intake of new SNAP, unemployment, & Medicaid applications and processed plan renewals and continuing applications.
- Resolved claim issues, complaints, and concerns for Pandemic Unemployment Assistance claimants.
- Investigated new and existing claims for potential misuse, abuse, and/or fraud.
- Collaborated with Triage contract to close cases and further investigate claims at the end of the Pandemic Unemployment Assistance program.
Kelly Educational Staffing Secretary
School District of Philadelphia
Philadelphia, PA
09.2019 - 03.2020
- Managed and balanced schedules across multiple district locations to ensure effective coordination.
- Provided administrative support to faculty and staff such as roll call, confirmed absences, and registered students for school.
- Transcribed, sorted, filed messages, and delivered mail to faculty members to support appointment and schedule management.
- Welcomed students and parents, providing tailored information to meet specific needs.
Education
Certificate - Study Office Technology and Specialized Business
The Sierra Group Academy
Philadelphia, PA04-2019
Bachelor of Arts - Entrepreneurial Studies
Eastern University
St. David's, PA12-2012
Skills
- Multilingual (English, French-Creole)
- Quality Control
- Data Entry & Analysis
- Time Management & Payroll
- Customer Service
- Microsoft Office
- Quality assurance
- Problem solving
- Attention to detail
- Critical thinking capacity
- Analytical thinking
- Team collaboration
Timeline
Customer Service Representative
InspiriTec Inc
09.2020 - 03.2024
Kelly Educational Staffing Secretary
School District of Philadelphia
09.2019 - 03.2020
Quality Assurance Tester
AccessWorks Knowability
02.2019 - Current
Certificate - Study Office Technology and Specialized Business
The Sierra Group Academy
Bachelor of Arts - Entrepreneurial Studies
Eastern University