Natasha Lawson
Houston,Texas
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Health System
Houston, TX
02.2021 - 04.2024
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
Patient Access Representative
Harris Health System
Houston, TX
12.2014 - 02.2021
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Resolved discrepancies between hospital systems and third party payers.
Unit Secretary
Kindred Hospital
Channelview
10.2006 - 12.2014
- Responsible for scheduling appointments, preparing and filling patient charts, and verifying insurance
- Provided wound care treatment which included patient monitoring, administration or application of medications, and wound dressing
- Improved patient record-keeping process, by re-designing the process to collect and compile patient information
- Acted as the direct contact for patients in a clinical setting under a doctor's supervision.
Call Center/Appointment Line
Ben Taub Hospital
Houston
10.2005 - 09.2006
- Performed specialized work that is related to the process, preparation, and maintenance of the patients
- Responsible for the audition of daily and hourly time sheets for correct budget assignments and data
- Performed various calculations to determine differences, balance, totals, and adjustments using office machines
- Responsible for scheduling appointments, preparing and filling patient charts, and verifying insurance.
Education
Certified Medical Assiatant -
Gretna Career College
Gretna, LA03-2001
Skills
- Customer Service
- Insurance company knowledgeable
- Problem-Solving
- HIPAA Compliance
- Insurance Verification
- Financial Procedures Adherence
- Patient Education
- Registration and Admissions
- Appointment Scheduling
- Phone and Email Etiquette
- Patient Registration
- Information Collection
Personal Information
Title: Support Professional
Timeline
Patient Access Representative
Memorial Hermann Health System
02.2021 - 04.2024
Patient Access Representative
Harris Health System
12.2014 - 02.2021
Unit Secretary
Kindred Hospital
10.2006 - 12.2014
Call Center/Appointment Line
Ben Taub Hospital
10.2005 - 09.2006
Certified Medical Assiatant -
Gretna Career College
Similar Profiles
Sandy GonzalezSandy Gonzalez
Medical Oncology Unit/Charge RN at Memorial Hermann Health SystemMedical Oncology Unit/Charge RN at Memorial Hermann Health System
Sharde BuchananSharde Buchanan
Patient Access Representative III/ Hospital Patient Access/Team Lead/Cashier at Memorial Hermann Health SystemPatient Access Representative III/ Hospital Patient Access/Team Lead/Cashier at Memorial Hermann Health System
Ashley BobbAshley Bobb
Medical Assistant/Clinical Preceptor at Memorial Hermann Health SystemMedical Assistant/Clinical Preceptor at Memorial Hermann Health System
Michael G. Gonzalez, MD, FACEPMichael G. Gonzalez, MD, FACEP
Medical Director - Emergency Department at Memorial Hermann Health SystemMedical Director - Emergency Department at Memorial Hermann Health System
Aathika TamheenAathika Tamheen
Digital Communications Analyst at NRG EnergyDigital Communications Analyst at NRG Energy