Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Languages
References
Timeline
Generic

NATASHA LINARES

Green cove springs,FL

Summary

Dynamic sales leader with a proven track record at Humana, excelling in motivational techniques and performance management. Successfully launched initiatives that enhanced team productivity and company growth. Expert in sales coaching and conflict resolution, fostering a high-performing culture that consistently surpasses ambitious business targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dms Sales Leader

Humana
Green Cove Springs, FL
08.2023 - Current
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Worked closely with data scientist team to improve some reports for manager view.
  • Implemented feedback that improved manager call review experience using the NLP reports.
  • Launched the Green Glove Initiative for 2024
  • Led projects throughout the organization both field and DMS to implement the differentiated experience.
  • Led a high performing team during OEP and ROY
  • Supporting the Stars Med 52 team in November 2024
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Supported sales team members to drive growth and development.
  • Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
  • Worked closely with Talent Acquisition team to create a day in a life for candidates.

Associate Director Of Sales

Humana
Phoenix, AZ
12.2022 - 08.2023
  • Fostered individual and team development to improve sales tactics and practices.
  • Collaborated with management team to strategize on improvement of sales goals.
  • Coached, trained, and motivated staff to meet or exceed sales goals.
  • Monitored sales performance on consistent basis, initiating corrective action as required.
  • Inspected sales process quality, identifying opportunities for sales process improvement.
  • Planned and directed staff meetings, trainings, and performance evaluations on a monthly basis to keep leaders accountable.
  • Developed sales team through motivation, counseling and product knowledge education.
  • Mentored agents and managers for growth and development.
  • Tracked and analyzed key quantitative metrics and business trends to support company sales function.
  • Applied different approaches to changing work demands and to meet sales challenges.
  • Held weekly check-ins with team members to set objectives and monitor progress.
  • Identified knowledge gaps within team, developing fulfillment plan.
  • Have 1x1 with agents for call reviews and provide feedback.
  • Conduct trainings for low performing agents (IDV, OB, Med Supps etc).
  • Supported several initiatives throughout the year.
  • In charge of New Hire Onboarding.

DMS Sales Manager

Humana
Miramar, FL
05.2019 - 12.2022
  • Trained, coached, and mentored sales agents to ensure success in their roles and grow within the company
  • Supported sales team members to drive achieving goals as an organization.
  • Promoted a positive company culture from the first day of employment to increase retention.
  • Coached, developed and motivated team to achieve KPI goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Collections Specialist

Dade County Federal Credit Union
Miami, FL
09.2014 - 01.2017
  • Located and monitored overdue accounts, using computers and variety of automated systems.
  • Answered customer questions regarding problems with accounts.
  • Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sales, service, or credit contracts.
  • Persuaded customers to pay amounts due on credit accounts, damage claims and nonpayable checks and to return merchandise.
  • Recorded information about financial status of customers and status of collection efforts.
  • Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Notified credit departments, order merchandise repossession and service disconnection and turned over account records to attorneys when customers failed to respond to collection attempts.
  • Located and notified customers of delinquent accounts by mail and telephone.

Education

High School Diploma -

Miami, FL
05.2008

Skills

  • Motivational techniques and leadership
  • Performance tracking and management
  • Sales coaching and consultative selling
  • Team collaboration and relationship building
  • Conflict resolution strategies
  • Effective communication skills
  • Organizational skills

Certification

  • 240 Health License
  • 440 P&C License

Additional Information

Participating in the MultiCultural Leadership and development for Women.,

Mentor Circle 2023

Provided Mentorship from 2022-present

President Club Candidate for 2020/2021/2022.

Green Glove Architect 2024

Med52 Stars leader 2024-Present

Languages

  • English
  • Bilingual

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Dms Sales Leader

Humana
08.2023 - Current

Associate Director Of Sales

Humana
12.2022 - 08.2023

DMS Sales Manager

Humana
05.2019 - 12.2022

Collections Specialist

Dade County Federal Credit Union
09.2014 - 01.2017

High School Diploma -

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