Natasha Lindsay
Summary
. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Career Compass Supervisor
Maximus
03.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Monitored workflow to improve employee time management and increase productivity.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Youth Pathways Supervisor
Maximus
04.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Developed and implemented customer service policies to enhance satisfaction.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Monitored workflow to improve employee time management and increase productivity.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Oversaw 2 staff at both our manhattan location as well as Staten Island with also traveling twice a week to Staten Island.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Conducted performance reviews and provided feedback to managers on employee performance.
Lead Service Coordinator
Maximus YouthPathways
03.2020 - 04.2022
- Closely tracked performance goals and KPIs for Youth Pathways program and monitored percentage of goals achieved
- Single-handedly demonstrated success achieving outcomes for client Service Plans and Job Placements during the COVID-19 period
- Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations
- Responsible for YouthPathways retention department; produced an average of 75% conversion rate to 30-Day Milestones
- Demonstrated advanced skills in problem solving, quick decision-making, and strategies used to boost performance
- Provided superior case management services to youth clients including assisting youth with obtaining employment, enrolling in training, and connecting to resources to address barriers
- Maximized team knowledge and productivity by providing training and support, and monitoring YouthPathways staff to ensure that best practices/protocols were followed.
Service Coordinator
Maximus YouthPathways
03.2019 - 03.2020
- Conducted over 50 assessments to identify client goals and determine the most appropriate service track
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Implemented employee incentive programs to promote positive work culture and increase retention
- Achieved and consistently exceeded performance metrics
- Collected and filed client employment information.
Service Coordinator
Maximus
04.2017 - 03.2019
- Established rapport with clients and assisted with setting realistic employment goals; documented client information in multiple systems
- Created and updated quarterly Individual Service and Employment Plans with 50+ clients to reflect their goals and retention milestones
- Proactively managed client caseloads to achieve goals
- Maintained effective customer service by responding to service requests quickly to increase employment numbers.
Customer Service Representative
Maximus
05.2016 - 05.2017
- Answered telephones and provided information about Maximus programs to callers
- Handled photocopying, scanning, and faxing duties
- Ensured that confidential data was stored according to protocol
- Recorded daily attendance and documented information pertaining to client cases.
Home Health Aid
Isabella Visiting Services
10.2011 - 05.2016
- Provided personal care services such as assistance with bathing, grooming, toileting, and changing
- Prepared and fed nutritious food/snacks to patient, in 100% accordance to their dietary plans
- Accompanied patient to appointments and assisted with daily tasks and medication management.
Education
GED -
Kingsborough Community College
Brooklyn, New York06.2016
Skills
- Staff training
- Leadership
- Motivational Interviewing
- Microsoft Office Suite
- Outlook email
- Time management
- Organizational skills
- Multitasking abilities
- Flexible & Adaptable
- Teamwork
- Rapport and trust building
- Case noting and documentation
- Problem-Solving
- Team building
Timeline
Career Compass Supervisor
Maximus
03.2023 - Current
Youth Pathways Supervisor
Maximus
04.2022 - 03.2023
Lead Service Coordinator
Maximus YouthPathways
03.2020 - 04.2022
Service Coordinator
Maximus YouthPathways
03.2019 - 03.2020
Service Coordinator
Maximus
04.2017 - 03.2019
Customer Service Representative
Maximus
05.2016 - 05.2017
Home Health Aid
Isabella Visiting Services
10.2011 - 05.2016
GED -
Kingsborough Community College
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