Natasha Lloyd
Cincinnati
Summary
- Proven customer service expert with a track record of enhancing sales and customer satisfaction. Skilled in CRM software and conflict resolution, adept at managing client relationships and maintaining confidentiality. Excelled in upselling and efficiently resolving client issues, significantly improving client trust and loyalty.
- Experienced with communication and ensuring client's needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experiences through attention to detail and consistency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSA
Stanley Steemer International
07.2022 - 08.2024
- Increased sales through effective product recommendations and upselling techniques.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Answered an abundant of incoming calls in a timely and professional manner while processing customer orders and inquiries accurately and efficiently.
Emergency Service Representative
Impact Community Action
01.2021 - 06.2022
- Ensured all client household information is obtained for every client and entered into Agency database to meet State and Federal program requirements.
- Review and evaluate clients' circumstances and documentation to determine eligibility.
- Act on behalf of eligible clients when pledging payments to specific companies.
- Perform work in a professional manner that upholds policies and procedures.
Education
Associate of Technical Studies - Social Work
Sinclair Community College
Dayton, OH08-2025
Skills
- Customer relationship management
- CRM software usage
- Conflict resolution
- Teamwork and collaboration
- Client relations
- Policies and procedures adherence
- Customer account management
- Salesforce Training
- Customer data confidentiality
- Multi-line phone talent
Certification
- Social Work Aide
- Retail Business
- Social Service Assistant
- Customer Service Specialist
- Chemical Dependency Counselor Assistant
- Social Work Technician
- Community and Social Services Specialist
- Housing Stability Training
Timeline
CSA
Stanley Steemer International
07.2022 - 08.2024
Emergency Service Representative
Impact Community Action
01.2021 - 06.2022
Associate of Technical Studies - Social Work
Sinclair Community College
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