Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
References
Timeline
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Natasha L. Mills

Huntsville

Summary

As a Business Analyst, I specialize in stakeholder and vendor engagement, supporting the implementation of software and program modernization to improve operational efficiency. My previous experience includes providing valuable support to state-appointed organizational committees, developing training guides tailored to staff requirements, and serving as an organizational liaison to deliver management guidance. Aside from my Information Technology background, I also offer several years of experience and academic focus in human resources management. The combination of these disciplines enables me to contribute effectively to customer relations, leadership, management, and technical advancements that streamline workflows and enhance overall workplace efficiency.

Overview

23
23
years of professional experience

Work History

Business Analyst

Texas Department of Criminal Justice, TDCJ
Huntsville
10.2022 - Current
  • Engage in meetings with agency, stakeholders, team members, and vendors to identify and resolve business process gaps, promoting overall efficiency and improvement.
  • Collaborate with business analysts, project managers, and software developers to oversee system integration and user acceptance testing prior to deployment.
  • Work jointly with the planning committee and agency staff to assess existing policies and determine required revisions to enhance both accuracy and regulatory compliance.
  • Participated in weekly meetings with Leadership and Microsoft to review Request for Offer contract requirements, supporting a system designed to improve staff processes, offender rehabilitation, and public safety.

Information Specialist

TDCJ
Huntsville
12.2013 - 10.2022
  • Facilitated review meetings with the University of Texas Medical Branch (UTMB) and Texas Tech University Health Sciences Center (TTUHSC) to ensure that healthcare policies were consistent with prevailing medical standards and guidelines.
  • Maintained the CMHCC website, recommending layout enhancements to ensure compliance with government standards, and consistent availability of required documents for public access.
  • Developed presentations outlining the agency’s achievements, concerns, and projections for committee chairs and leadership.
  • Collaborated with contractors to perform office equipment and network upgrades, and submitted a ticket request to address technical issues at both the office and branch locations.
  • Contributed to the application screening process for critical agency roles, and acted as the senior evaluator for selected applicants.

Human Resources Associate/Office Associate

TDCJ , Sam Houston State University
Huntsville
10.2002 - 12.2013
  • Assessed both internal and external candidates to ensure their qualifications and experience aligned with the requirements of the targeted position.
  • Accurately inputted employee work hours paying close attention to detail to ensure proper recording for accurate pay and time accruals.
  • Reviewed and updated employee payroll status, including handling agency terminations.
  • Developed comprehensive training materials and presentations for specialized training courses aimed at enhancing employee awareness, knowledge and safety within correctional facility work environments.
  • Documented customer complaints and inquiries related to products and services and conducted follow-up to ensure timely and effective resolution.
  • Compiled comprehensive monthly and quarterly sales reports outlining revenue from completed projects.
  • Performed credit card statement audits to review the use of state funds and provided results to the Business and Finance department for final assessment.
  • Contributed additional hours to facilitate graduate banquets and events for high-achieving students and prospective graduates.
  • Processed incoming documents for assignment to auditors and converted VHS materials to DVD format for computer use.
  • Spokesperson at agency staff career advancement ceremonies.
  • Acted as a liaison between executive staff, agency officials, and private, state, and federal entities to address concerns and inquiries, and collaborated with management to identify effective solutions.
  • Conducted confidential employee background and work history checks prior to final clearance of career advancement opportunities.
  • Coordinated office for Human Resources Director and supported daily task for Employee Relations Manager.

Education

BSBA - Management

University of Phoenix
Spring, TX

Associates of Liberal Arts -

Lone Star College
Conroe, TX

Skills

  • Microsoft Office 365
  • Azure DevOps
  • Stakeholder engagement
  • Business process analysis
  • Meeting coordinator
  • Excellent communication
  • Workflow Analysis
  • Critical thinking
  • Decision-making
  • Regulatory compliance
  • Customer relationship management
  • Problem solving
  • Operations management
  • Industry knowledge
  • Time management
  • Forecasting and planning
  • SQL proficiency
  • Mediation
  • Active Listener
  • Visio
  • Professional Management

Accomplishments

Recognized for outstandiI am honored to provide virtual meeting support to my church which has allowed members and guest to join in virtually to continue to engage in sermons and interact with in person guest a members. ng performance by consistently maintaining a GPA above 3.0 while simultaneously fulfilling full-time work commitments.

I am privileged to offer virtual meeting support to my church, enabling both members and guests to participate in sermons and engage with those attending in person through our online platform.

Contributed to the founding and development of our family business by delivering customer service and operational support, which has enabled us to build strong relationships within the local and surrounding communities.

Hobbies and Interests

  • Creativity
  • Community Involvement
  • Innovation
  • Learning New Skills
  • Research

References

References available upon request.

Timeline

Business Analyst

Texas Department of Criminal Justice, TDCJ
10.2022 - Current

Information Specialist

TDCJ
12.2013 - 10.2022

Human Resources Associate/Office Associate

TDCJ , Sam Houston State University
10.2002 - 12.2013

BSBA - Management

University of Phoenix

Associates of Liberal Arts -

Lone Star College

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Natasha L. Mills