Natasha Long
Burlington,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
DOCUMENTATION REP
CCS MEDICAL
Clearwater, FL
12.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
BUSINESS OWNER
LULU DESIGNS
ONLINE
07.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Introduced new methods, practices, and systems to reduce turnaround time.
Materials Manager
CNH Industrial
01.2023 - 08.2023
- Manage a team of material planners
- Our responsibility is to bring parts into the plant to be able to build the equipment for our customers
- I have responsibilities like inventory, reports and meetings to attend
- I also work closely with a lot of the suppliers and planners
Lead Material Planner
CNH Industrial
11.2018 - 01.2023
- Bring in material to build the machinery
- In charge of planning, and supporting the production line
- Have a few people in my team that I am there to support if they need extra help on their daily duties
- Use a computer daily.
Material Planner
CNH Industrial
Burlington, IA
02.2014 - 11.2018
- Optimized inventory levels by implementing demand forecasting and material replenishment strategies.
- Reduced lead times for critical materials by establishing strong relationships with suppliers and streamlining procurement processes.
- Increased production efficiency by closely monitoring material availability and proactively addressing potential shortages.
- Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of products to customers.
Volunteer Coordinator
Iowa Hospice
Burlington, IA
06.2013 - 12.2013
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
CNA - Certified Nursing Assistant/ life enrichment coordinator
Sunnybrook Assisted Living Facility
07.2011 - 06.2013
- Took care of the residents daily needs and then also planned activities and held them in the building, created events and the monthly newsletter
- Just enjoyed my time taking care of and entertaining the residents
Education
High school diploma or GED -
Some College - Psychology
Ashford University
08.2017
Skills
- Logistics
- Microsoft Outlook
- MRP
- Supply Chain
- Microsoft Excel
- Microsoft Word
- Customer service
- Manufacturing
- Customer Support
- Paperwork Processing
- Records Management
- Telephone Reception
- Client Services
Timeline
DOCUMENTATION REP
CCS MEDICAL
12.2023 - Current
Materials Manager
CNH Industrial
01.2023 - 08.2023
BUSINESS OWNER
LULU DESIGNS
07.2022 - Current
Lead Material Planner
CNH Industrial
11.2018 - 01.2023
Material Planner
CNH Industrial
02.2014 - 11.2018
Volunteer Coordinator
Iowa Hospice
06.2013 - 12.2013
CNA - Certified Nursing Assistant/ life enrichment coordinator
Sunnybrook Assisted Living Facility
07.2011 - 06.2013
High school diploma or GED -
Some College - Psychology
Ashford University