Natasha Lora
Waterbury,CT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Store Leader
Travel Center of Southington
Southington, CT
10.2022 - Current
- Maintained store operations by following policies and procedures; completed reports.
- Resolved customer service issues to ensure customer satisfaction.
- Ensured compliance with health and safety regulations in the workplace.
Assistant Manager
Dunkin Donuts
Waterbury, CT
02.2017 - 10.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Kennedy High School
Waterbury, CT06-2004
Skills
- Employee engagement
- Team Management
- Promotions planning
- Shift Scheduling
- Team Building and Leadership
- Customer Service
- Staff Supervision
- Store Opening and Closing
- Policies and Procedures
- Multitasking and Organization
- Inventory Management
- Cash Management
- Sales Strategies
- Store Merchandising
- Performance Assessment
- Supply Ordering
- Leading Staff Meetings
Timeline
Store Leader
Travel Center of Southington
10.2022 - Current
Assistant Manager
Dunkin Donuts
02.2017 - 10.2019
High School Diploma -
Kennedy High School
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