Natasha Loretto
Albuquerque,NM
Summary
Hardworking Friendly Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service by engaging patrons one-on-one and delivering quality service in fast-paced environments with high-volumes of patrons. Motivated to be part of a team oriented role which offers the opportunity for advancement.
Overview
1
1
Certification
Work History
Bartender
Sawmill Market/Main Event
- Currently worked at The Sawmill Market and The Main Event Entertainment Center
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, registers and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Helped servers with tables, orders, running food and drinks
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Customer Service Representative
Lowe's Home Improvement
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted store representatives with placing orders online and tracking packages
- Sent receipts to customers who have lost them.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Bartender
Tia Juanita's Restaurant
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bar/Service Manager
Downtown Distillery
- Helped servers and bartenders when it got busy by running food, drinks, and bussing tables.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Balanced cash register's and company safe at the end of the night.
Education
High school diploma -
Highland High School
BBA - Business
American InterContinental University
Skills
- Banquet Experience
- Restaurant Management
- Restaurant Experience
- Bartending Experience
- POS Proficient
- Upselling
- Retail Sales
- Inventory Control
- Alcohol Ordering
- Servsafe Certified
- Alcohol Service Certification
- Organizational Abilities
- New Cocktail Creation
- Credit/Cash Handling and Management
- High-Volume Environments
- Engaging Customers
- Understanding, pouring, and mixing drink orders
- Custom Drink Preparation
- Banquet Events
- Attending Multiple Customers
- Serving and Bussing
- Customer Service
- Anticipating Guest Needs
Certification
- Alcohol Server Certification
- NM Food Handlers Certification
Timeline
Bartender
Sawmill Market/Main Event
Customer Service Representative
Lowe's Home Improvement
Bartender
Tia Juanita's Restaurant
Bar/Service Manager
Downtown Distillery
High school diploma -
Highland High School
BBA - Business
American InterContinental University
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