Natasha Love
St. Louis,MO
Summary
Operations and customer service professional with years of experience across logistics, shipment operations, retail management, quality assurance, compliance, and customer support. Known for solving operational problems, training employees, protecting company assets, and delivering accurate, timely service in fast-paced environments. Improved Vehicle Scan (VSA) compliance from 40% to 90% within six months and earned four Employee of the Month awards.
Overview
24
24
years of professional experience
Work History
Senior Operations Administrator
FedEx Ground
Overland, MO
11.2020 - Current
- Research and correct shipment addresses using FAST and DRO Route tools to resolve delivery and routing issues.
- Communicate with Operations Managers, contractors, recipients, shippers, and fellow administrators to resolve complex shipment and service issues.
- Process damaged shipments, damage reports, damaged labels, relabeling, and unscannable packages while maintaining accurate records.
- Handle customer service calls and provide clear, professional assistance to recipients and shippers, supporting positive customer experiences.
- Train new Operations Administrators on systems, procedures, shipment processing, compliance, and daily operational workflows.
- Schedule delivery appointments for packages requiring specific dates and times and document customer commitments accurately.
- Process overgoods, including shipments missing labels or packing slips, and determine appropriate next steps for recovery.
- Complete Check-In and Operations 2 functions and print damaged call tags for contractors.
- Process returns by manually scanning, weighing, keying, and tracing packages through operational systems.
- Use Plan Sort Data (PSD) to determine which local and out-of-state trailers the facility should accept for unloading.
- Drove Vehicle Scan (VSA) compliance from 40% to 90% within six months, strengthening operational accuracy, accountability, and scan compliance.
Package Handler
FedEx Ground
Overland, MO
03.2016 - 11.2020
- Scanned packages with 99.5%–100% accuracy while supporting high-volume daily operations.
- Sorted packages for residential and business deliveries and loaded trailers and local delivery vehicles.
- Team-lifted packages weighing more than 75 pounds while following safe material-handling practices.
- Supported Quality Assurance by reviewing repackaging, damaged packages, address issues, and shipment exceptions.
- Recognized as Employee of the Month multiple times and selected for Van Scan Compliance competitions five times.
Full-Time Co-Manager
Urban Brand Inc. / Ashley Stewart
St. Louis, MO
04.2002 - 10.2009
- Directed and supervised employees in sales, customer service, and merchandise processing while maintaining a positive store environment.
- Enforced safety, health, security, and loss-prevention procedures and supported daily operational standards.
- Opened and/or closed the store, balanced registers, prepared paperwork, and handled deposits and bank-related duties.
- Coached employees on difficult or complex sales situations and helped associates meet sales goals.
- Monitored sales activity, completed floor sets, processed returns/voids/layaways, and performed inventory audits.
- Maintained shrink control below 3% for more than seven years through consistent loss-prevention and inventory practices.
- Prepared sales goals for associates and tracked performance trends to support year-over-year results.
Education
High School Diploma - undefined
University City Senior High School
St. Louis, MO05-1999
Skills
Operations Administration
Quality Assurance
Shipment Processing
Vehicle Scan (VSA)
Damage & Returns Processing
Loss Prevention
Inventory & Audits
Problem Solving
Customer Service
Leadership & Training
Compliance & Accountability
Address Research & Correction
Package Tracing
Cash Handling
POS / Retail Systems
Reporting & Documentation
Retail software and POS systems
Common retail machinery
Excellent communication
Initiative and multitasking
Organization
Attention to detail
Customer-focused problem solving
Inventory management
Cash handling
Heavy lifting and material handling
AWARDS & RECOGNITION
Employee of the Month — Preload Operations Administrator, May 2023, Employee of the Month — Preload Operations Administrator, July 2022, Employee of the Month — Package Handler, September 2019, Employee of the Month — Package Handler, July 2018
Timeline
Senior Operations Administrator
FedEx Ground
11.2020 - Current
Package Handler
FedEx Ground
03.2016 - 11.2020
Full-Time Co-Manager
Urban Brand Inc. / Ashley Stewart
04.2002 - 10.2009
High School Diploma - undefined
University City Senior High School