Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natasha Lozano

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

DHL Express
06.2021 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.

Customer Service Agent

Atcom
03.2021 - 04.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Contacted customers to return routine and general calls promptly.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Agent

Konecta
11.2020 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Online Seller

Inversiones Mavares SpA
07.2020 - 11.2020
  • Checked incoming orders and organized new stock.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.

Cashier Assistant

La Ferretera C.A
10.2017 - 12.2017
  • Met customer needs through polite, friendly and attentive service.
  • Retrieved items for customers and verified prices.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.

Cashier

Agencia De Loterías San Luis
04.2014 - 02.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash with excellent accuracy levels.

Education

High School Diploma -

U.E San Lucas
Venezuela
09.2014

Course - Banking And Financial Support Services

Inst. Subercaseux
Santiago, Chile
08.2020

Skills

  • Customer Service
  • Problem Resolution
  • Call Center Operations
  • Strong Telephone Etiquette

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Agent

DHL Express
06.2021 - 08.2023

Customer Service Agent

Atcom
03.2021 - 04.2021

Customer Service Agent

Konecta
11.2020 - 02.2021

Online Seller

Inversiones Mavares SpA
07.2020 - 11.2020

Cashier Assistant

La Ferretera C.A
10.2017 - 12.2017

Cashier

Agencia De Loterías San Luis
04.2014 - 02.2017

High School Diploma -

U.E San Lucas

Course - Banking And Financial Support Services

Inst. Subercaseux
Natasha Lozano