Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
DHL Express
06.2021 - 08.2023
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
Customer Service Agent
Atcom
03.2021 - 04.2021
Responded to customer calls and emails to answer questions about products and services.
Contacted customers to return routine and general calls promptly.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Agent
Konecta
11.2020 - 02.2021
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls to answer questions about products and services.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Online Seller
Inversiones Mavares SpA
07.2020 - 11.2020
Checked incoming orders and organized new stock.
Greeted customers entering store and offered assistance with requirements.
Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Cashier Assistant
La Ferretera C.A
10.2017 - 12.2017
Met customer needs through polite, friendly and attentive service.
Retrieved items for customers and verified prices.
Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Cashier
Agencia De Loterías San Luis
04.2014 - 02.2017
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash with excellent accuracy levels.
Senior Director, Global e-Commerce Programs, Customer Operations (COG) at DHL Express Global Network Operations / DHL GroupSenior Director, Global e-Commerce Programs, Customer Operations (COG) at DHL Express Global Network Operations / DHL Group