Natasha L Washington
Winston-Salem,NC
Summary
I have worked in the health Care field for almost twenty years now ranging from Home Supportive Care to end of life patients (Hospice), working with behavioral health patients (assisting with group and individual counseling sessions) to working with oncology patients in the hospital. During this time I realized how important emotional suport is to family and individuals going through stressful situations. Seeing how family members and individuals work to process pain and confusion inspired me to move forward with my education in therapy. i am excited to learn and expand my knowledge to provide a service to the public.
Overview
2027
2027
years of professional experience
Work History
Assistant Director/ Owner
United Home Health Solutions LLC
Winston-Salem, NC
2022 - Current
- Oversaw compliance with healthcare regulations and standards in home health operations.
- Developed and implemented training programs for staff to enhance service delivery and patient care.
- Collaborated with interdisciplinary teams to optimize patient assessment processes and care plans.
- Analyzed operational workflows to identify efficiency improvements and reduce service delivery times.
- Managed budget allocations and resource distribution for multiple home health projects.
- Facilitated communication between patients, families, and healthcare providers to enhance satisfaction outcomes.
- Led initiatives for quality assurance, ensuring adherence to best practices in home health services.
- Mentored junior staff on operational protocols, fostering a culture of continuous improvement within the team.
CSSO and Behavioral Health Tech
Novant Health, Forsyth Medical Center
Winston-Salem, NC
2018 - 2021
- Assisted in implementing individualized treatment plans for patients with mental health disorders.
- Monitored patient behavior and reported significant changes to the healthcare team.
- Facilitated group therapy sessions to promote peer support and engagement.
- Maintained accurate documentation of patient progress and interventions daily.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Implemented safety protocols to ensure a secure environment for patients and staff.
- Provided crisis intervention support during acute psychiatric episodes effectively.
- Educated patients on coping strategies and resources to aid recovery efforts.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
CNA, Secretary and Behavioral Health Technician
Wake Forest Medical Center
Winston-Salem, NC
01.2011 - 01.2019
- Preformed daily patient Care Duties.
- Chart and communicate on computer about patients care and daily needs.
- Answer phones, chart, filing paper work and communicate with Doctors and Nurses of patients care.
- Assist family and patients in grief counseling for end of life preparations.
Comfort Care Specialist
Hospice and Palliative Care center
01.2009 - 01.2011
- .Travel to different facilities to provide supportive and emotional care to different patients.
- Filing and entering data to patient charts
- Provided support to family and clients during in home counseling for end of life care.
Sec Tec
Hospice and Palliative care center
01.2005 - 2009
- Admit and discharge patients
- Transcribe orders
- Filing and paperwork
Education
Master of Arts - Marriage And Family Therapy
National University
San Diego, CABachelor of Science - Interdisciplinary Studies with a pathway in Psychology
Winston-Salem State University
01-2017
High School - undefined
Glenn High School
01-2002
Skills
Customer service expert ( due to working one on one with patients, family members and professional hospital staff)
High speed Internet connection and capable home computer
Able to multi-task on a regular basis
Independent worker
Extremely reliable
Able to learn new products or procedures quickly
Eager to learn new skills
Timeline
CNA, Secretary and Behavioral Health Technician
Wake Forest Medical Center
01.2011 - 01.2019
Comfort Care Specialist
Hospice and Palliative Care center
01.2009 - 01.2011
Sec Tec
Hospice and Palliative care center
01.2005 - 2009
Bachelor of Science - Interdisciplinary Studies with a pathway in Psychology
Winston-Salem State University
High School - undefined
Glenn High School
Assistant Director/ Owner
United Home Health Solutions LLC
2022 - Current
CSSO and Behavioral Health Tech
Novant Health, Forsyth Medical Center
2018 - 2021
Master of Arts - Marriage And Family Therapy
National University