Natasha Lyman
Portland ,TENNESSEE
Summary
Engaged in animal care on family farm from ages 10 to 16, performing essential tasks such as bathing and vaccinations. Secured management role at Casey's at 17, leading team operations and enhancing customer satisfaction. Operated as a production operator at Shoals at 20, ensuring adherence to production standards. Developed skills in a dynamic environment at Kentucky Downs at 21, contributing to team success.
Overview
1
1
year of professional experience
Work History
Server
Kentucky Downs the Mint
08.2025 - Current
- Streamlined guest service by quickly addressing inquiries and ensuring satisfaction.
- Kept dining areas clean and orderly, promoting an enjoyable experience for guests.
- Worked closely with kitchen staff to facilitate timely order deliveries and service flow.
- Provided training for new servers on menu details and service best practices.
- Handled payments accurately through point-of-sale system, ensuring transaction security.
- Increased sales by suggesting items based on customer preferences and dietary needs.
- Proactively monitored table conditions, ensuring timely drink refills and cleanliness.
- Utilized conflict resolution skills to address guest complaints, enhancing satisfaction.
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Production Operator
Shoals
05.2024 - 10.2024
Executed lifting of over 50 lbs to assist in production tasks. Assured great continuity in all wire harnesses through thorough testing. Checked that all harnesses were molded correctly to uphold standards.
Education
High School Diploma -
Logan County High School
Russellville, KY05.2022
Skills
- Work ethic
- Customer service excellence
- Cash handling expertise
- Guest engagement strategies
- Professional appearance
- Hospitality service skills
- Cleanliness standards adherence
- Team collaboration
- Sales proficiency
- Sales techniques mastery
- Supply restocking management
- Quality control measures
- Suggestive selling techniques
- Animal grooming services
- Nail trimming services
- Communication skills
- Interpersonal skills
- Customer service
Timeline
Server
Kentucky Downs the Mint
08.2025 - Current
Production Operator
Shoals
05.2024 - 10.2024
High School Diploma -
Logan County High School
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